Training & Technical Support Specialist M/F

	Training & Technical Support Specialist M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

MISSIONS

1.1. Purpose
The Training & Technical Support Specialist is responsible for designing, delivering, and supporting training programs and providing technical assistance to ensure effective implementation of QHSE systems, operational procedures, and digital tools across AGL operations.
This role strengthens competency development, operational compliance, and system adoption, ensuring personnel are equipped with the knowledge and tools required to perform safely, efficiently, and in alignment with AGL standards and international best practices.
This role is key in building a competent, compliant, and high-performing workforce, ensuring that AGL's operational excellence is supported by strong technical capability and continuous learning.
1.2. Scope
The role is based in Kigali and reports to the Service Line Manager at the AGL Expertise Center in Kigali.
Its scope covers support to AGL entities across technical assistance, training, audits, and implementation of QHSE systems, procedures, and digital tools.

2.1. Key responsibilities
2.1.1. Training Design and Development
• Develop and implement training plans and competency frameworks aligned with QHSE standards (ISO 9001, ISO 14001, ISO 45001), operational procedures, and client requirements.
• Design and maintain training materials, including presentations, manuals, standard operating procedures, e-learning modules, and training guidelines.
• Ensure that training content is adapted for multilingual delivery, particularly in English and French.
2.1.2. .Training Delivery and Facilitation
• Deliver classroom, on-site, and virtual training sessions across business lines
• Deliver refresher and specialized technical training tailored to operational needs.
• Apply adult learning principles and practical, scenario-based approaches
2.1.3. Technical Support and System Implementation
• Provide technical support to operational teams on QHSE procedures, compliance requirements, and digital tools, including reporting systems, dashboards, and incident management platforms.
o QHSE procedures and compliance requirements
o Digital tools (reporting systems, dashboards, incident management systems)
• Support the rollout and adoption of new systems, procedures, and corporate initiatives across AGL entities.
o New systems, procedures, and corporate initiatives
• Troubleshoot user challenges and provide hands-on guidance
2.1.4. Competency Assessment and Monitoring
• Develop and manage training matrices and competency records
• Conduct training needs analysis across AGL entities
• Evaluate training effectiveness through assessments, participant feedback, performance indicators, and field observations.
o Assessments and feedback
o Performance indicators and field observations
2.1.5. Documentation and Compliance
• Maintain accurate and up-to-date training records, attendance logs, and competency documentation.

The list is not Exhaustive

 

Profile

PROFILE

2.3. Qualifications & Experience
2.3.1. Education
• Bachelor's degree in occupational health & safety, Engineering, Education, or related field
• A professional training certification would be an advantage.
2.3.2. Certifications
• NEBOSH (IGC or Diploma preferred)
• ISO awareness or Lead Auditor (9001, 14001, 45001)
• Train-the-Trainer certification (highly desirable)
2.3.3. Experience
• Minimum 3–5 years in training, QHSE, or technical support roles
• Experience in logistics, oil & gas, ports, or infrastructure sectors preferred
• Demonstrated experience in delivering structured training programmes and supporting system implementation and user adoption.
o Delivering structured training programs
o Supporting system implementation and user adoption
2.3.4. Languages
• English – Fluent (written and spoken)
• French – Professional working proficiency or fluent
2.3.5. Technical Competencies
• Strong knowledge of QHSE standards (ISO 9001, ISO 14001, ISO 45001) and training design and delivery methodologies.
o QHSE standards (ISO 9001, 14001, 45001)
o Training design and delivery methodologies
• Proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as learning management systems and other digital tools.
o Microsoft Office (especially Excel and PowerPoint)
o Learning management systems (LMS) and digital tools
• Ability to simplify complex technical concepts for diverse audiences
2.3.6. Behavioural Competencies
• Excellent communication and facilitation skills
• Strong interpersonal and coaching ability
• Structured and detail-oriented
• Adaptability in multicultural environments
• Problem-solving and hands-on approach

2.4. Key Performance Indicators (KPIs)
• Training completion rates against the approved plan
• Competency compliance levels across teams and entities
• Training effectiveness scores based on assessments and feedback
• Reduction in incidents linked to competency gaps
• User adoption rates of systems and procedures
2.5. Working Conditions
• Based in Kigali with regional travel as required
• Frequent interaction with operational managers, QHSE managers, and support functions
• Combination of office-based and field-based activities

2.6. 3.6. Strategic Impact
The Training and Technical Support Specialist plays a strategic role in strengthening operational capability, compliance, and system adoption across AGL. By improving workforce competence, standardising training practices, and supporting the effective use of QHSE processes and digital tools, the role contributes directly to safer operations, improved audit readiness, stronger operational performance, and a culture of continuous learning throughout the organisation.