Sea Logistics Documentation Reefer Exports- Cape Town M/F x2

	Sea Logistics Documentation Reefer Exports- Cape Town M/F x2

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

 

Profile

Job Purpose:
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
Job Function:
1. Sea Logistics Operational/ Product Related
• Daily communication with Customer documentation departments
• Daily communication with Shipping lines regarding deadlines to ensure submitted timeously
• Daily communication with Logistics / Transnet on Vessel ATD to submit PPECB , Phyto , Customs , COO and other related documents timeously.
• Ensuring all documents received on time from customers once containers loaded to ensure necessary documents are submitted to 3rd party - EG, Shipping lines, Government are submitted with in the correct timelines.
• Ensuring min to no mistakes are made on documents to ensure FSL is not impacted
• Documents to be courier to destination before vessels arrive to avoid demurrage.

2. Compliance / standards related
• Deliver minimum standards for every booked shipment
• Ensure credit notes kept to the minimum
• Accurate and correct data sent to clients
• Correct data and accuracy avoid non-payment and unnecessary write offs
• Ensure correct rates are used and invoiced any discrepancies avoided

3. Development / Innovation
• Within own sphere identify and escalate to FS-P incorrect information before sending to customers

4. Communication
• Support Management through the communication of current issues and continuous improvement of customer standard.
• Communicate any issues from Customer side to Management and Staff to ensure future non-payment is avoided

5. Support
• Support Sea Logistics operations teams in industry related questions / requirements (point of escalation)
• Support on any customer related issues and queries on rates
6. Training / Qualification
• Ensuring ongoing compliance
• Perishable knowledge
• Up to date for rates of each client and rate changes.

7. Good relationships with all stakeholders in the industry - PPECB, DAFF, COLD STORES, Shipping Lines, Port, Transporters, and Clients

Minimum Education and Experience Requirements:
• Relevant qualification
• Minimum 5 years relevant working experience
• Strong attention to detail and organisational skills
• Ability to work under pressure and manage multiple deadlines