OPERATIONS INVOICING SUPERVISOR M/F

	OPERATIONS INVOICING SUPERVISOR M/F

General informations

Africa Global Logistics Namibia offers of logistics solutions in all sectors of activities that govern economic life in this country. For 14 years, through our multimodal logistics solutions (clearing and forwarding, transport, warehousing, vessel agency & husbandry)) we have been modifying our know-how in the service of socio-economic development in “name of the country”. Thanks to the synergy of our means, we take an active part in major development projects in the African “region”. Thanks to investments in equipment and innovations, our teams are committed to offering tailor-made logistics solutions that meet the specific needs of our customers.

Job description

Mission Description                      

The Operations Invoicing Supervisor is responsible for overseeing billing and invoice processes, ensuring timely and accurate invoicing for customers, payment to suppliers, and managing customer service functions within AGL Namibia. The role will ensure that all invoicing is compliant with company policies and procedures while providing exceptional service to customers. The supervisor will lead and manage the team to maintain operational excellence and ensure that the customers' needs are addressed in a timely manner.

 

Profile

Job Function:
1. Billing and Invoice Management:
• Oversee, supervise and execute the preparation and issuance of customer invoices in accordance with contract terms, approved tariff book and company policies.
• All invoices to be generated from Pegasus & AGL TMS systems or any other system required by AGL Namibia
• Ensure invoices are accurate and dispatched to customers promptly.
• Review and reconcile billing discrepancies and resolve issues promptly.
• Collaborate with the finance and operations teams to ensure accurate billing data.
• Develop appropriate dashboards for tracking and forecasting revenue and customer issues/ resolutions
• Invoice management
• receiving, verifying and processing records and ensuring payment of invoices in a timely and accurate manner
• Check vendor details
• check matching PO's
• Accurate pricing and quantities
2. Customer Service Oversight:
• Manage customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
• Serve as the primary point of contact for billing-related customer queries and issues.
• Maintain relationships with key clients and resolve any service or billing-related and service-related concerns.
3. Team Supervision & Development:
• Supervise and provide leadership to the Billing & Customer Service team.
• Monitor and guide team performance, ensuring that targets and quality standards are met.
• Conduct training and development programs to improve team efficiency and skillsets.
4. Process Improvement:
• Identify opportunities for process optimization and implement improvements for efficiency in billing and customer service functions.
• Ensure adherence to internal controls, policies, and industry standards for billing practices.
5. Reporting & Compliance:
• Generate regular reports on billing performance, outstanding payments, and customer service metrics.
• Ensure compliance with regulatory requirements, tax laws, and internal billing processes.
• Provide support in audits and assist with resolving any discrepancies or issues.

Minimum requirements:
• National Diploma in business administration or related field, Finance, or a related field is required.
• Preference will be given to a bachelor's degree
• Must be a Namibian citizen
• Experience in a billing or invoicing role using the Pegasus system is an advantage
• Must be fluent in both written and verbal English.
• Experience in customer service, particularly within a logistics, shipping, or related industry, is an advantage.