OPERATIONS MANAGER M/F

	OPERATIONS MANAGER M/F

General informations

 AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor.

Job description

Mission Description                      

JOB FUNCTION: KEY TASKS & RESPONSIBILITIES
• Define & communicate goals to N-1 based on objectives set by General Management
• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments
• Assess the performance of N-1
• Manage the competencies of N-1 (training needs)
• Ensure a smooth transfer of files/issues when change of N-1
• Validate the existence of an induction program for new employees
• Define & control the application of a leave management policy
• Validation of SOPs & Logistics Solutions organizations proposed by N-1.
• Regular review of SOPs & Logistics Solutions organizations (at least once a year when budget time).
• Organize quality audit (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans
• Review and sign monthly contradictory (with client) stock take inventories – ensure respect of stock management SOPs
• Validate the general tariff grid by service (submitted by N-1)
• Define the legal responsibility limits in consultation with Sales department and Legal department
• Maintain and develop the relationships with top clients (Top 10) & potential ones in support of Sales Department actions
• Validate complex (technical risk, top client, high return...) quotation after first check/contribution of N-1 managers
• Key role in project tenders with validation of technical feasibility, means to mobilize, tariffs to apply, projected profitability and related risks
• Support CFO & N-1 managers in case of cash collection issue
• Appraisal of clients requesting credit conditions + advice submission to MD
• Implement and monitor general agreement (including quality aspects) with subcontractors based on KPI's provided by N-1
• Define the subcontractor tariffs and submit them to COO for validation
• Monitor the top-level relationship with subcontractors
• Monitor the quality of service delivered to clients (internal as external). HMO is the final responsible of the delivered quality of service
• Monitor the profitability of all activities in relation to costs, margin and risk.
• Involvement in cash collection through credit control committee
• Leader of disbursement control committee: arbitration and validation concerning files in anomaly in consultation with General Management
• Identify sensitive clients (cargo, volumes, financial situation, key account) + Implement specific organization for this specific follow-up
• Collect information regarding operational risks (including customs) and provide monthly synthesis to General Management (immediate alert in case of major risk)
• Get & share information regarding business, legal, political or social environment
• Represent the company in the local business associations (C&F association...)
• Prepare monthly report to MD with the performance of the department for the month in review, the prospect for the coming m

 

Profile

• Grade 12 School certificate
• Bachelor of Business Administration
• At least 15 years' experience in Logistics
• At least 10 years' experience as a manager
• Knowledge in Finance
• Good knowledge of Microsoft Office
• Good use of email
• Excellent communicator