Multimodal Operations Controller M/F

	Multimodal Operations Controller M/F

General informations

  BALSA has extensive experience in Africa and provide customized solutions for global clients across the continent. Our skills, network, and knowledge enable us to offer a comprehensive range of services, supported by our leading integrated logistics network. This allows us to deliver tailored solutions that ensure security, reliability, and competitiveness. With a global reach and local touch, our flexible management teams can quickly adapt to changing needs, emphasizing our customer-focused approach. As a B-BBEE empowered service provider, we pride ourselves on a diverse culture of highly experienced staff who utilize global best practices to deliver world-class service.

Job description

Mission Description                      

ob Purpose

Ensuring that indent/new order is sent to our origin office for sea imports cargo relating to Sea, Air and Road. Updating clients on daily basis or when the client requires it. Ensuring that shipments are cleared, and procedures are correctly followed. Ensuring that our destination offices received pre alerts timeously for all exports. Ensure profitability of all files. Retain and grow clients through delivery of excellent service.

Job Function:

- Handle Multi Modal/Exports/Imports Shipments according to client
requirements.
- Receive new order booking from sales representative or customer.
- A file to be opened immediately, all correspondence to be printed and kept in the
file.
- Get in touch with our office in the origin country, to contact the shipper and
arrange shipment.
- Provide our office with the necessary information such as booking confirmation, contract number, shipper contact detail etc.
- Keep client updated daily on the progress of their shipment/orders using prescribed Status Report format.
- Once the vessel sails all documents to be prepared for arrival in line with procedures obtained from booking office and file

 

Profile

Job Function (continued)

-Invoicing Timeously such that complete set of documents are delivered with the shipment.
- Daily pre alerts/status reports to customers
- Ensure all Customs regulations are met including the prompt return of documents.
- Ensure PODS are returned by both the Haulier and /or office or destination.
- Requesting ANFS/ SOBS from various lines and registering your file
- Preparation of SADC Certificates where required.
- Follow up on complete, correct and accurate documentation including clearing instructions to execute shipments.
- Requesting Invoices from service providers to create a complete set of documents at the time the file is invoiced.
- Ensuring your files are invoiced within 24 hours after delivery at most.
- Arranging transport for deliveries of your shipments, Locally and Long distance
- Advise client of any cost amendments from original Estimate
- Operating within budget allocated through estimate given to the client and highlight any discrepancy if full scope of work is not covered by commercial/estimator/front office staff.
- Handover all relevant documents to Customs Department for necessary framing of the Entry.
- Ensure clients are invoiced in line with what has been agreed and the costing.
Is accurate and within agreed credit terms.
- Ensure invoices are dispatched regularly and in line with the procedure set out.
- Ensure supplier invoices are in line with proposed costing on Pegasus.
- Foster a strong operations relationship with client to allow for growth of business.
- Any other delegated tasks deemed as reasonable as assigned by the reporting manager.


Minimum Education and Experience Requirements:

- Matric
- 5 - 10 years' experience in the Sea/Air/Road Freight Imports and Exports environment
- Computer Literate – MS Office Suite Knowledge of Excel
- Proactive and Tenacious