IFF Operator- Airfreight M/F

	IFF Operator- Airfreight M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

Reporting to the IFF Operation Supervisor, the responsible candidate will be responsible for the below key result areas:-
1. Handle the day-to- day operational relationship with the Client
1.1 Receive the orders from the client.
1.2 Request for missing documentation and more detailed instructions if necessary from the client.
1.3 Inform the Client of the files processing progress.
1.4 Proactively resolve Client queries.

2. Manage the file processing
2.1 Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
2.2 Regularly archive the files (physically & electronically)
2.3 Ensure that Client files have all the required attachments and copies of these maintained on file.

3. Alert/Inform Management
3.1 Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

 

Profile

1.Diploma in Clearing and Forwarding.
2.East Africa Freight Forwarding practicing Certificate will be an added advantage.
3. (Two) 2 years' experience in C & F.