IFF OPERATION SUPERVISOR-REEFER M/F

	IFF OPERATION SUPERVISOR-REEFER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The role exists to provide quality Customer service to Clients handling reefer containers with deliverables such as:-
1.Manage the team
1.1 Inform the team of the entity strategy/ evolutions and communicate on required alignments
1.2.Set goals in terms of quality of service, assess teams performance against set Key performance indicators.
1.3 Develop & maintain teams competencies


2.Manage the operational relationship with the client
2.1 Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
2.2 Follow up on Consignments and ensure that Clients have been updated on the status
2.3 Arrange and attend quarterly Client meetings to review performance

3.Monitor file processing
3.1 Ensure that SOPs are applied at each step of the business process
3.2 Monitor all sea freight export documentation and ensure compliance with required laws and regulations
3.3 Ensure tariffs for existing Clients are regularly updated
3.4 Allocate the files to be processed to Operators
3.5 Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
3.6 Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
3.7 Monitor and achieve LINK and EDOC matrices
3.8 Assist Operators and other staff members in case of operational issues
3.9 Ensure that files are regularly archived (physically & electronically, once a month at least)
3.10 Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...)
3.11Control the quality of formalization & documentation of the files

4.Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued
4.1 Get to know the exact details of quotations related to operations in progress
4.2 Select the most adapted means to the operations to be performed, with respect to quotations validated by the client (preferences)
4.3 Validate the supplier invoice file allocations & amounts (submission by Operators)
4.4 Validate Client invoices and corresponding attachments (must fit with quotation & submission by Operators)
4.5 Check the disbursements of each file
4.6 Monitor and ensure regular Sarissa handover on weekly basis
4.7 Alert/Inform N+1 when a quotation is not compliant with operations to be performed
4.8 Constantly liaise with customs declaration team at the ports to ensure customs fees are paid.
5. Control the costs of the IFF unit
6. Alert/Inform Management of significant operational issues (impact on quality of service, invoicing, sensitive client...)

 

Profile

1. Diploma in Clearing and Forwarding
2. East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
3. Knowledge of Single Customs Territory
4. Three (3) years experience handling reefer containers