IT Support Technician M/F

	IT Support Technician M/F

General informations

About Timor Port SA. 

Timor Port, the country's first public-private partnership, will cost a total of $490 million over a 30-year period. The new port is located in Tibar Bay, 12 km from the capital Dili. It is equipped with some of the most modern handling equipment and operating software to enable the operation of container ships of more than 7,500 TEUs, achieving a level of productivity and performance worthy of the world's largest ports.

The ambition of the Port of Timor is to facilitate the country's trade with the rest of the world, in particular with China, northern Australia and Asian countries, and to make Tibar a transhipment centre and a major maritime gateway to the Asia-Pacific region.

In order to develop employment opportunities for all Timorese, Timor Port has put in place strategic plans and recruitment phases that will enable the growth of the project to benefit more and more local jobs. 

Job description

Mission Description                      

About The Position
Timor Port S.A, a subsidiary of the AGL Group, is looking for a qualified candidate to fill the position of IT Support Technician. The role is responsible for identifying, responding to, and managing IT incidents that impact business operations, ensuring minimal disruption to port activities.

The main responsibilities of the role will be:
• Install, configure, and maintain computer hardware, operating systems, and applications, including PC setup, BIOS configuration, Microsoft Windows environments, and network connectivity (LAN, Wi-Fi, printers, etc.).
• Provide Level 1 and Level 2 technical support for IT incidents and service requests, ensuring timely resolution.
• Diagnose, troubleshoot, and resolve technical issues to ensure high levels of end-user satisfaction.
• Utilize and maintain helpdesk systems, including tracking, analyzing trends, and reporting on ticket resolution times.
• Collaborate effectively within a team to address high-priority incidents, while also working independently to resolve routine support issues.

 

Profile

Eligibility Criteria:
• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum 1–3 years of experience in IT support, helpdesk, or a similar technical support role, including troubleshooting and incident management.
• Solid understanding of computer hardware, Windows operating systems, basic networking (LAN/Wi-Fi), and common business applications.
• Strong analytical skills to diagnose and resolve technical issues efficiently while maintaining user satisfaction.
• Ability to communicate clearly with end users, provide timely support, and work collaboratively within a team.

How To Apply
Please submit your application online, including your CV and cover letter addressing how you meet the requirements of this role.

We welcome and thank all applicants however only shortlisted applicants will be contacted.

Closing Date: Sunday, 21 June 2026 (5 pm Dili Time)

AGL Commitment
The AGL Group is committed to provide equal opportunities in hiring, employment, personal and professional development, and promotion. This commitment is based on an inclusive culture that enables everyone, whatever their particularities, to reveal their full potential.
The Company is particularly committed to promoting diversity in the workplace, professional equality between men and women, and the professional integration of young people.