IFF - OPERATIONS SUPERVISOR - SEA IMPORTS LOCAL M/F

	IFF - OPERATIONS SUPERVISOR - SEA IMPORTS LOCAL M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The successful applicant will be responsible: -
1. Manage the Team
• Inform the team of the entity strategy/ evolutions and communicate on required alignments.
• Set goals in terms of quality of service.
• Assess teams performance against set Key performance indicators.
• Develop & maintain teams competencies.
• Ensure a smooth transfer of files/issues.
• Ensure the correct application of induction program for newcomers.
• Responsible for team productivity and expertise.
• In charge of annual performance interview with each IFFO including training, mobility & productivity discussions.

2. Manage the operational relationship with the client
• Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators.
• Provide support to credit control in case of cash collection issues
• Follow up on Consignments and ensure that Clients have been updated on the status.

3. Monitor file processing
•Ensure that SOPs are applied at each step of the business process.
• Allocate files to be processed to IFF Operators
• Validate the opened file before the process begins (for clients exceeding their credit conditions, escalate to N+1 for validation)
• Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
• Assist Operators and other staff members in case of operational issues
• Ensure that files are regularly archived (physically & electronically, once a month at least)
• Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...)
• Control the quality of formalization & documentation of the files.

Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued
•Get to know the exact details of quotations related to operations in progress.
•Select the most adapted means to the operations to be performed, with respect to quotations validated by the client (preferences)
• Validate the supplier invoice file allocations & amounts (submission by Operators)
• Validate the Client invoices and corresponding attachments (must fit with quotation & submission by Operators).
• Check the disbursements of each file.
• Alert/Inform N+1 when a quotation is not compliant with operations to be performed.

5. Control the costs of the IFF Unit
• Monitor the costs level (in line with budget). It includes salary, extra-hour follow-up, special fees e.t.c
• Monitor and ensure that costs allocated to the IFF unit belong to it.

6. Alert/Inform Management
• Alert N+1 in case of significant operational issues (impact on quality of service, invoicing, sensitive client.
• Identify & work on the issues raised during the file processing.
• Prepare monthly KPI reports.

 

Profile

• Diploma in Clearing and forwarding.
• East Africa Freight Forwarding practicing certificate is an added advantage.
• Knowledge of Single customs territory.
• 5 years in Clearing and forwarding
• Experience in a supervisory role is an added advantage.