OPERATIONS SUPERVISOR M/F

	OPERATIONS SUPERVISOR M/F

General informations

Walvis Bay Multipurpose Terminal, a company of AGL, recently signed the contract to manage the Walvis Bay Multipurpose Bulk Terminal in Namibia. Located on the southwest coast of Africa, the Port of Walvis Bay is a natural gateway for international trade. Thanks to its ideal geographical position, this port offers simplified connectivity, connecting Southern Africa, Europe, Asia and America.

As a designated partner to operate this strategic terminal, WMT is committed to promoting the development of the Namibian Corridor. Through its state-of-the-art maritime, port and logistics solutions, the company will facilitate access to Southern African Development Community (SADC) markets and invest in modern infrastructure to drive economic growth in the region. Through its projects and investments, the company also aims to create opportunities for local businesses and communities, promoting employment, innovation and sustainable development.

WMT’s objective is also to support Namibia’s energy, mining and industrial projects by offering integrated services that meet the highest international standards. This collaboration will not only strengthen Namibia’s position on the global trading scene but will also help boost the regional economy.

Job description

Mission Description                      

Walvis Bay Multipurpose Terminal is seeking an Operations Supervisor to oversee and manage the customs and administrative functions, ensuring efficient, accurate, and compliant processing of import/export activities while optimizing operational workflows. The role includes guiding a team, managing workload distribution, and fostering collaboration to achieve service excellence, regulatory compliance, and timely documentation processing. This position aims to support organizational goals by implementing best practices in customs procedures, administration, and team coordination, thereby ensuring smooth and efficient daily operations.

 

Profile

Job Function
• Lead, mentor, and motivate a team of operations staff to achieve departmental goals and objectives.
• Conduct regular team meetings to communicate updates, set expectations, and address any issues.
• Provide training and development opportunities to team members.
• Oversee daily logistics operations, including scheduling, routing, and tracking shipments.
• Ensure all shipments are processed accurately and efficiently.
• Monitor and manage workload distribution among team members to ensure optimal performance.
• Track key performance indicators (KPIs) and metrics to evaluate team performance.
• Identify areas for improvement and implement corrective actions as needed.
• Conduct performance reviews and provide constructive feedback to team members.
• Ensure a high level of customer satisfaction by addressing and resolving any customer inquiries or issues promptly.
• Maintain strong relationships with clients, suppliers, and other stakeholders.
• Communicate effectively with customers regarding shipment status and any potential delays.
• Ensure all logistics activities comply with relevant regulations and company policies.
• Oversee the preparation and submission of necessary shipping and customs documentation.
• Maintain accurate records and files related to logistics operation
• Identify and resolve operational issues and challenges in a timely manner.
• Develop and implement process improvements to enhance operational efficiency.
• Coordinate with other departments to ensure seamless operations.

Minimum Education and Experience
• A diploma or degree in Logistics, Supply Chain Management, or a related field is preferred.
• Namibian Citizen
• Valid Drivers Licence
• 2-5 years of experience in terminal operations, shipping, logistics, or a related field, with at least 1-2 years in a supervisory role.
• Strong knowledge of terminal operations
• Ability to motivate a diverse team, ensuring high levels of performance and morale
• Excellent communication, problem solving, and conflict-resolution skills
• Must be willing to work shifts