Key Account Supervisor M/F

	Key Account Supervisor M/F

General informations

Zalawi Haulage Limited (Zalawi / Whitehorse) is a Zambian based company of Africa Global Logistics, a division of the MSC Group.  Zalawi was established in 1974 and is located on the Copperbelt region of Chingola district. It has developed its expertise over 50 years in road haulage and currently runs over 500 trucks on the corridor from Durban / Walvis Bay to the Copperbelt and Katanga region with a local work force of 600 astute professionals. It is one of the largest cross-border transportation companies operating in the southern region of Africa.

With over 50 years of experience and a fleet of more than 520 vehicles, we are committed to providing reliable and efficient transport services across borders. Join our team and be a part of a leading logistics company dedicated to excellence and innovation in the transportation industry.

Job description

Mission Description                      

Zalawi Haulage Limited seeks an experienced and reliable candidate to join our dynamic Operations Team.
The successful candidate will be responsible for coordinating all aspects of load planning and execution, from initiation to completion for both Northbound and Southbound operations.

 

Profile

Load Planning & Coordination

• Allocate vehicles upon release from the workshop, ensuring readiness for deployment.
• Ensure vehicles depart as scheduled to designated loading and offloading points.
• Brief drivers on loading instructions, including required documentation (OBEs) and route maps.
• Maintain and update the daily load planning in collaboration with the Key Accounts Manager.
• Ensure receipt of load instructions or confirmations from customers prior to initiating loading.
• Monitor fleet efficiencies and delays on documentation or movement at loading, offloading activities and import borders.
• Review and monitor tracking reports, ensuring accurate updates are shared with clients.
• Ensure all necessary documents are dispatched to border posts in a timely manner.
• Ensure timely pre-notification of fleet arrivals to designated offloading points to facilitate efficient scheduling.
• Ensure collection of Proof of Delivery (POD) documents at offloading points and upload them into the Transport Management System (TMS) promptly and accurately.
• Ensure timely delivery of PODs to customers in accordance with their specific requirements and standards of procedure.
• Any other delegated tasks deemed as reasonable and as assigned by the reporting manager.

Client Relationship Management
• Act as the primary liaison for key clients, ensuring prompt communication and resolution of service-related issues.
• Manage client requirements including order placement, delivery changes, and tracking updates.
• Process and respond to client queries regarding loading instructions, vehicle and driver details, and delivery schedules.
• Request and manage documentation from clients to support operational and compliance needs.
• Monitor and communicate delays of fleet vehicles under customer responsibility, ensuring timely notification and accurate reporting of standing time charges in line with contractual agreements.
Team Leadership & Operational Oversight
• Coordinate workload distribution across the operations team, assessing team efficiency and managing activity levels.
• Supervise departmental team, providing guidance, training, and performance feedback.
• Ensure alignment with company standards and operational goals through effective team management.
Reporting and Housekeeping
• Foster a culture of accountability, safety, and continuous improvement within the team
• Collaborate with internal departments including finance, HR, workshop, and dispatch to ensure operational alignment.
• Reporting on reasons for any delays and report to HR if the cause is driver related.
• Report any incident, accidents and spillages to the customer as per customer requirement.

QHSE
• Ensure all QHSE requirements are adhered to, and relevant policies and procedures are followed.
Minimum Education, Experience Requirements & Core Competencies:
• Bachelor's degree in Logistics, Transport Management, Business Adm