INTERNATIONAL FREIGHT FORWARDING OPERATOR-OPERATIONS M/F

	INTERNATIONAL FREIGHT FORWARDING OPERATOR-OPERATIONS M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The overall function on this role is to provide quality customer service, facilitate timely clearance of Clients cargo, manage the freight forwarding operations team, give general information to the team and handle general issues.

 

Profile

1.Manage the team
1.1 Inform the team of the entity strategy/ evolutions and communicate on required alignments
1.2 Work closely with the Customer Operation Support in order to organize and plan activities of the team.


2.Manage the operational relationship with the client
2.1 Alert the Client in case of operational issues (potential or real) that have been escalated by the operators.
2.2 Follow up on Consignments and ensure that Clients have been updated on the status

3.Monitor file processing
3.1 Ensure that SOPs are applied at each step of the business process
3.2 Monitor all road freight export documentation and ensure compliance with required laws and regulations
3.3 Ensure tariffs for existing Clients are regularly updated
3.4 Allocate the files to be processed to Operators
3.5 Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
3.6 Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
3.7 Assist Operators and other staff members in case of operational issues
3.8 Ensure that files are regularly archived (physically & electronically, once a month at least)
3.9 Control the quality of formalization & documentation of the files

4.Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued
4.1 Get to know the exact details of quotations related to operations in progress
4.2 Select the most adapted means to the operations to be performed, with respect to quotations validated by the client (preferences)
4.3 Validate the supplier invoice file allocations & amounts (submission by Operators)
4.4 Validate Client invoices and corresponding attachments (must fit with quotation & submission by Operators)
4.5 Check the disbursements of each file
4.6 Alert/Inform N+1 when a quotation is not compliant with operations to be performed
4.7 Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port
4.8 Liaise with credit control department in collection of outstanding payment both from cash and credit Clients.

5.0 Control costs
5.1 Monitor the costs level (in line with budget) -includes salary, extra-hour follow-up, special fees e.t.c
5.2 Monitor and ensure that costs allocated to the IFF unit belong to it

6.0 Reporting
6.1 Alert Management in case of significant operational issues (impact on quality of service, invoicing, sensitive client...)
6.2 Inform Management and Sales department of all quotations that are non-compliant with IFF goals (gross margin, turnover, feasibility...)