INTERNATIONAL FREIGHT FORWARDING OPERATIONS (IFFO)-REEFER M/F

	INTERNATIONAL FREIGHT FORWARDING OPERATIONS (IFFO)-REEFER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The purpose of this role is to provide quality customer service and facilitate clearance of Clients cargo with deliverables such as:-
1.Handle the day-to- day operational relationship with the Client
Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
Request for missing documentation and more detailed instructions if necessary from the Client.
Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
2.Manage the file processing
Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
Process export documentation for shipments
Book cargo with shipping lines
Organize transport for delivery of containers for stuffing /POR
Follow up with shipping lines on the arrival of vessels
Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
Prepare periodic statistics for the department-as backup to PA.
Update the system (W@Y)
Regularly archive the files (physically & electronically, once a month at least)
Ensure that client files have all the required attachments and copies of these maintained on file

3. Alert/Inform Management
Alert the Client in case of operational issues (potential or real) and escalate to the IFFO Supervisor the issues that you are unable to handle.

 

Profile

1. Diploma in Clearing and Forwarding
2. East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
3. Knowledge of Single Customs Territory
4. Two (2) years experience in a busy environment