INFORMATION SYSTEMS SOLUTION ANALYST M/F

	INFORMATION SYSTEMS SOLUTION ANALYST M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

Based in KBL Ruaraka and reporting to the Management Information Systems Manager, the successful applicant will be responsible for the following key result areaS: -

1. Provide daily support to Warehouse Management Sytems (WMS) users
2. Troubleshoot production issues
3. Provide root cause analysis
4. Collaborate with Local IT, Global AGL IT and external suppliers to ensure IT services are provided to the business as per the SLAs.
5. Documentation of maintenance process and step by step issue resolution.
6. Manage continuous improvement projects
7. Perform configuration and tests in WMS
8. Go live & Post Go Live system support
9. Conduct end user training
10. Support user acceptance test
11. Prepare test scenarios
12. Ensure optimal running of WMS
13. Install and configure software on new and existing computers
14. Ensure backups are being done for the SQUARE and follow up on the retention period.
15. Report outages to service providers and follow up to closure
16. Trigger application (SQUARE) exception reports when required
17. Second level management of failed IDOCs
18. Configuration of RF Guns
19. Manage access levels of WMS users
20. Application service management; support, managing, coordinating and resolving application (SQUARE) services requests.
21. Continuous assessment of product performance ,tools cost and standards
22. PC support -providie1st Level support for end users, ensure the operating systems and applications installed in the computer are licensed and adhere to AGL standards.
23. Service, management using the Helpdesk systems for Incident, change and problem management to provide quality IT services to the business

 

Profile

1. Bachelor's Degree in I.Tor similar.
2. ITIL (V3)
3. WMS (Manhattan WMS) knowledge & SQL
4. SAP & SPEED WMS knowledge
5. CISCO certifications
6. 3 years' experience in a similar position