DEPLOYMENT OFFICERS M/F

	DEPLOYMENT OFFICERS M/F

General informations

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics)  is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 50 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description                      

Deployment Preparation
• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
• Support local deployment preparation and prerequisites phase
• Enable and coordinate DRIVE local templates completion
• Prepare Key User onboarding, training, and deployment readiness activities

Test & Validation
• Coordinate and animate Key Users during test definition and execution
• Consolidate test plans and ensure business critical scenarios are prioritized
• Identify risks, defects, and readiness gaps impacting deployment
• Ensure test environments (data, access, tools) are ready
• Contribute to Go/No-Go assessment through test and readiness insights

Training & Change Enablement
• Adapt and deliver training materials for Key Users and End Users
• Deliver solution training prior to Go-live
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption

Go-Live & Hypercare
• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live

 

Profile

Professional Background
• Strong understanding of logistics and/or finance business processes (5 years' experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience

Skills & Competencies
• Strong communication and facilitation skills
• Ability to coordinate and animate a network of Key Users
• Handson, solution-oriented mindset
• Ability to work in multi-country, multi-cultural environments
• Strong learning capability and adaptability

Tools
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)