Customer Service Officer (CSO) – Logistics Operations Implant M/F

	Customer Service Officer (CSO) – Logistics Operations Implant M/F

General informations

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics)  is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 49 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description                      

CSO - Logistics Operations Implant at AGL

Be the bridge between AGL and our clients! As a CSO- Logistics Operations Implant, you will be embedded at the client's premises, coordinating day-to-day logistics operations and ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transport activities.

Key Responsibilities:

 Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.
 Act as the main point of contact for logistics communication between AGL and the client.
 Monitor shipment locations and delivery timelines.
 Ensure timely and accurate processing of import/export documentation and customs clearance.
 Identify and implement operational efficiencies across AGL and client logistics processes.
 Analyze logistics data and generate performance reports using Power BI and Excel.
 Support volume growth through proactive customer service and operational excellence.
 Follow up on purchase orders, invoices, and collections.
 Escalate issues promptly and follow through to resolution.
 Maintain high standards of service delivery and client satisfaction.
 Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).

 

Profile

Required Qualifications & Experience
 Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
 2–3 years of experience in logistics operations or customer service within freight forwarding or supply chain.
 Strong understanding of air, sea, and transit transport logistics, including customs clearance.

Preferred Skills
 Proficiency in SPOT (TMS), Excel, Power BI, and Microsoft Office.
 Excellent communication and interpersonal skills.
 Strong organizational and problem-solving abilities.
 Ability to work independently and manage multiple tasks under pressure.
 Customer-centric mindset with focus on continuous improvement.
 Strong management skills.

Key Performance Indicators (KPIs)
 Customer satisfaction scores
 Volume growth and retention
 Timeliness and quality of communication
 Operational efficiency improvements
 Accuracy and completeness of documentation