Cargo Control Supervisor M/F

	Cargo Control Supervisor M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Cargo Control Supervisor will assume responsibility for the entire process as described in Cargo Control Standard Operating Procedures, including the management of direct reports. Ensure that operating and reporting systems are updated with error free information for every vessel. Maintain control of the “To Come List” with regards to pre-approved late arrivals, granted connections, and exceptions.
Act as communication link between shipping line and vessel planners. Ensure consistency of treatment among shipping clients regarding cargo delivery deadlines and cargo prioritization. Deliver terminal prebilling information, and terminal report to stakeholders.
Main Objectives
• Monitor vessel schedules on daily basis. Prioritize the workload and assign tasks to the cargo control coordinator.
• Screen incoming e-mail messages and print out relevant correspondence for distribution to the appropriate associates. Attend to queries that require an immediate response.
• Follow up with the cargo control clerks on the progress of load-lists. Ensure that the load-lists are finalized 8 hours prior to the vessel ETA. Clarify issues with the shipping lines to mitigate disputes. Ensure Customs requirements are met.
• Investigate and document service failures and report them to the appropriate parties. Respond to inquiries related to Terminal Departure Reports for vessels no longer at berth.
• Interact closely with the vessel planners and shipping lines regarding additional changes after set cut-off time has passed.
• Measure and report the performance versus standards for the terminal and the shipping line with regard to compliance with the terms of the service agreement.
• Perform periodic performance reviews with direct reports. Ensure personal development plan is created, reviewed, and carried out.
• Deliver updated Grated Connection Matrix to all stakeholders.
• Ensure a timely delivery of Terminal Report per vessel call and prepare prebilling file.

 

Profile

Skills Required
People Management
• Delegates and follows up on assignments so as to increase team's productivity and competence. Gives timely feedback (positive and negative); encourages teamwork and positive moral.
Leadership
• Guides and inspires others to accomplish goals; defines and encourages high standards of performance. Commands attention and respect
Communication
• Tactful, with customer-oriented attitude and pro-active in informing the stakeholders in any issue. Fluent in English both written and oral.
Cost Focused
• Demonstrates cost consciousness. Strives to improve cost position.
Drive/Energy
• Generates high volumes of relevant work; able to sustain high levels of activity and energy over long hours when necessary. Work with business like approach to daily challenges. Makes a difference every day at work. “No detail too small, no effort too great.”
Planning / Organizing
• Structures tasks and goals; establishes relevant courses of action; sets priorities; organizes information.
Process Management
• Provide and create a process driven organization, which supports continual process improvement though the optimal design of work flows, organizational structure, and technology.

Minimum Education and Experience Requirements:
• High school diploma or equivalent required. A bachelor's degree in logistics, supply chain management, or related field is preferred.
• Minimum of [3-5] years of experience in cargo handling, logistics, or warehouse operations.
• Previous experience in a supervisory or team lead role is highly preferred.
• Must be fluent in both written and verbal English.
• Must be fluent with Microsoft applications such as Excel, Word and Power Point.
• Must be able to work independently, be self-assured as well as have a diplomatic