TAS Solutions Support & Maintenance Officer M/F

	TAS Solutions Support & Maintenance Officer M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

The candidate will support daily Terminal Administrative Systems (TAS) issues and manage continuous improvement projects. He / She will also perform Trainings from time to time as may be requested by his management
Job Function:

Key Responsibilities
Provide daily support to TAS users:
Troubleshoot production issues
Root cause analysis
Liaise Key Users on site to close issues
Develop support documentation
Manage continuous improvement projects:
Liaise with operations and/or customers to gather business requirements
Liaise with OPS and BPM team to translate business requirements into technical requirements
Perform configuration and test in TAS
Implementation and Post Go live support
Training / Support

Provide trainings only upon request from his/her management
Provide the level of Support as agreed with his/her management within his/her parameter
When support requires the intervention of Corporate MIS, open/post an incident through Corporate MIS ticketing system

Continuously Improve
Use Incidents history to improve or suggest improvements to his management.

 

Profile

Minimum Education and Experience Requirements:
Degree engineering or computer science or similar
Fresh graduates are welcome to apply
Knowledge in Port activity and SQL would be a plus
Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner Able to work independently as well as to participate effectively in a team environment
Excellent interpersonal and communication skills
English and Portuguese languages skills must have, with Swahili a big plus

Important
Must be willing and prepared to travel
Must have a valid Passport