SITE OPERATIONS SUPERVISOR M/F

	SITE OPERATIONS SUPERVISOR M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

To coordinate day-to-day Control Tower operations by managing transport execution, operational communication, work instructions, reporting, shipment visibility, and stakeholder coordination.

1. Site Operations Management
• Coordinate all daily site logistics activities to ensure efficient cargo receipt, storage, dispatch and delivery in accordance with project schedules.
• Supervise site operational teams to ensure resources are effectively deployed to meet operational and contractual requirements.
• Monitor daily operational performance and implement corrective actions to address delays, bottlenecks or service failures.
• Ensure operational readiness by coordinating manpower, equipment and site resources required to support project activities.

2. Transport & Logistics Coordination
• Coordinate inbound and outbound cargo movements between ports, border points, warehouses and project sites.
• Liaise with the Control Tower, transporters and clients to ensure timely execution of transport plans and convoy schedules.
• Monitor transport progress, delivery schedules and operational milestones while proactively resolving operational issues.
• Support planning activities to ensure optimal utilization of transport resources and site capacity.

3. Client Relationship & Service Delivery
• Act as the primary operational contact for clients at site, ensuring timely communication on operational activities, deliveries and service issues.
• Coordinate client inspections, cargo handovers and operational meetings.
• Ensure contractual service levels and customer expectations are consistently achieved.
• Investigate customer complaints and implement corrective actions to improve service delivery.

4. QHSE Compliance & Risk Management
• Promote compliance with company and client QHSE policies throughout site operations.
• Conduct regular site inspections to ensure compliance with safety procedures, PPE requirements and operational standards.
• Investigate operational incidents, near misses and non-conformities, implementing corrective and preventive actions.
• Exercise stop-work authority where unsafe practices present unacceptable operational risk.

5. Operational Reporting & Performance Management
• Prepare accurate daily, weekly and monthly operational reports covering cargo movement, site activities, resource utilization and performance metrics.
• Monitor operational KPIs and provide recommendations for continuous improvement.
• Maintain accurate operational documentation, inventory records and site activity logs.
• Present operational performance updates during internal and client review meetings.

6. People Leadership & Resource Management
• Supervise, coach and develop site operations personnel to achieve high performance and operational excellence.
• Allocate work, monitor productivity and ensure accountability across the site team.

 

Profile

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• Minimum 5 years' experience in logistics, transport or project operations, with at least 2 years in a supervisory position.
• Strong understanding of project logistics, transport operations and site management.
• Experience within Oil & Gas, EPC or industrial logistics environments is an added advantage.
• Working knowledge of QHSE management systems and project operations.