Senior Operations Controller - Gauteng M/F

	Senior Operations Controller - Gauteng M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Senior Transport Controller is responsible for coordinating daily transport operations to ensure efficient load planning, vehicle utilization, customer service, and on-time deliveries. The role involves receiving customer orders, allocating loads to company vehicles, drivers, or subcontractors, monitoring deliveries, managing transport documentation, and invoicing.
Job Function:
• Receive and process customer transport orders and bookings accurately and timeously. Ensure customer orders are captured accurately and scheduled appropriately into the TMS.
• Plan and allocate loads to company vehicles, drivers, and approved subcontractors.
• Optimize vehicle utilization and route planning to ensure cost-effective operations.
• Coordinate daily load schedules to meet customer delivery requirements.
• Arrange and manage special delivery requests as required, including the PO process
• Monitor vehicles, drivers, track shipments, and manage delays or breakdowns through the delivery process and update appropriate systems.
• Drivers' timekeeping and on road monitoring and management.
• Maintain regular communication with drivers and subcontractors regarding delivery status.
• Ensure customers receive timely updates on delivery progress and updates.
• Follow up on delayed deliveries and implement corrective actions where necessary.
• Coordinate on-route vehicle breakdowns, including liaising with mechanics, workshops and relevant service providers.
• Verify proof of delivery (POD) documentation is received and filed correctly.
• Ensure that operational files are handled in accordance with the various process flows.
• Collect and control all required documents (commercial invoice, packing list, etc.) and produce documentation according to customer profile (transport documents).
• Monitor vehicle service schedules and ensure servicing is completed on time.
• Manage fuel and driver costs, including time and attendance.
• Monitor driver behaviour and overtime compliance.
• Meet and improve SLA, process and activity KPI's.
• Perform invoicing on transport files as per SLA.
• Complete invoicing/Cost reporting.
• Reporting any incidents to the BU supervisor/manager.
• Prepare operational reports and provide feedback to the manager.
• Assist management with ensuring efficient use of vehicles, drivers and company resources.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

 

Profile

Minimum Education and Experience Requirements:
• Matric
• Minimum of 5 years' experience in transport, fleet coordination or similar operational environment
• 3-year qualification in Logistics, Transport, or similar
• Knowledge of route planning, fleet management, and TMS
• Strong computer literacy and administrative skills
• Ability to work under pressure and manage teams
• Knowledge of the LRA and NBCRFLI main agreement