Road Freight Controller- POD Coordinator M/F

	Road Freight Controller- POD Coordinator M/F

General informations

Zalawi Haulage Limited (Zalawi / Whitehorse) is a Zambian based company of Africa Global Logistics, a division of the MSC Group.  Zalawi was established in 1974 and is located on the Copperbelt region of Chingola district. It has developed its expertise over 50 years in road haulage and currently runs over 500 trucks on the corridor from Durban / Walvis Bay to the Copperbelt and Katanga region with a local work force of 600 astute professionals. It is one of the largest cross-border transportation companies operating in the southern region of Africa.

With over 50 years of experience and a fleet of more than 520 vehicles, we are committed to providing reliable and efficient transport services across borders. Join our team and be a part of a leading logistics company dedicated to excellence and innovation in the transportation industry.

Job description

Mission Description                      

Road Freight Controller - POD Coordinator will manage and verify delivery documentation to maintain accuracy and accountability in our supply chain. You will work closely with drivers, dispatch teams, and clients to resolve any delivery issues, ensuring customer satisfaction and operational efficiency.

 

Profile

Location: Chingola

Number of Vacancies: 1

Report to: Deputy Fleet Operations Manager


Key Responsibilities

1. Verify Delivery Documents: Ensure all delivery records are accurate, complete, and properly documented for each shipment.

2. Data Management: Enter and maintain up-to-date POD information in the logistics database, ensuring records are accessible for internal audits and client requests.

3. Driver and Dispatch Liaison: Communicate with drivers and dispatch to resolve delivery discrepancies, missing documentation, or client inquiries.

4. Customer Service: Address client questions related to delivery status, tracking, and provide necessary documentation upon request.

5. Reporting and Analysis: Prepare and distribute daily/weekly POD reports for internal tracking and continuous improvement.


6. Process Improvement: Identify process inefficiencies and recommend solutions to improve POD accuracy and response times.

Skills Required

Proficiency with Microsoft Office (Excel, Word) and familiarity with logistics or ERP software.
Excellent organizational and communication skills for interacting with team members, drivers, and clients.
Problem-solving skills and the ability to handle high-pressure situations professionally. 
Must be able to work independently as well in a team and be self-assured.

Required Qualifications

Full Grade 12 certificate
Diploma in Transport & Logistics, Business Administration or related field
Membership at Zambia Chartered Institute of Logistics & Transport (ZCILT)
Previous experience in a similar role