Receptionist M/F

	Receptionist M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

The Receptionist serves as the first point of contact for visitors, clients, suppliers, and employees, ensuring a professional and welcoming experience. The role is responsible for managing the reception area, handling incoming calls and correspondence, providing administrative support, and ensuring the efficient operation of front-office activities.

 

Profile

Key Responsibilities and Accountabilities:
Reception & Customer Service
• Welcome visitors, clients, and suppliers in a professional and friendly manner.
• Direct visitors to the appropriate departments or employees.
• Ensure all visitors sign the visitor register and comply with company security procedures.
• Maintain a clean, organized, and presentable reception area.
• Provide excellent customer service to both internal and external stakeholders.
• Telephone & Communication Management
• Answer, screen, and transfer incoming telephone calls promptly and professionally.
• Take accurate messages and ensure they are delivered to the relevant employees.
• Respond to general enquiries via telephone and email.
• Maintain the company contact directory.
Administrative Support
• Receive, sort, and distribute incoming mail and courier deliveries.
• Prepare outgoing mail and courier packages.
• Assist with filing, scanning, photocopying, and document management.
• Maintain office records and administrative filing systems.
• Assist with scheduling meetings and booking boardrooms.
• Coordinate refreshments for meetings when required.
Office Coordination
• Monitor reception and office supplies and request replenishment when necessary.
• Assist with office access cards, visitor passes, and security procedures.
• Liaise with service providers, couriers, and suppliers.
• Report maintenance or facility issues to the relevant department.
Data Management
• Capture and update information accurately in company systems.
• Maintain confidentiality of company and employee information.
• Ensure administrative records are accurate and up to date.
Compliance
• Adhere to company policies, procedures, and ethical standards.
• Comply with health, safety, and security requirements.
• Maintain confidentiality of sensitive company information.


Minimum Education and Experience Requirements:
• Grade 12 (Matric) or equivalent.
• A certificate or diploma in Office Administration, Business Administration, or a related field will be advantageous

Key Competencies and Skills:
• Strong administrative ability.
• Excellent written and verbal communication.
• High attention to detail.
• Strong follow-up skills.
• Professional discretion and confidentiality.
• Customer service orientation.
• Problem-solving ability.
• Ability to work under pressure.
• Strong planning and coordination skills.