P2P Support Specialist M/F

	P2P Support Specialist M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

MISSIONS
The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools, and in addition the implementation of ESKER for digitalizing its P2P processes. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a P2P Support & Deployment Specialist in the local service center based in Kigali, Rwanda.
The P2P Support Specialist will report to the local project team leader and will work independently as part of a team. The P2P Support Specialist is responsible for providing functional support, maintenance, and continuous improvement of ESKER modules and some SAP S4/HANA modules (FI/CO). The role ensures system stability, supports business users, resolves incidents, and contributes to enhancements aligned with business and financial processes.

Main Missions :
Application Support & Maintenance
• Provide Level 1 functional support for ESKER modules
• Analyze and resolve incidents, service requests, and system issues in a timely manner
• Escalate incidents to Level 2
• Monitor system performance and ensure optimal functionality
• Manage user access, roles, and authorizations related to ESKER
• Monitor interfaces in collaboration with local applicative support teams
Business Support
• Act as the main point of contact for finance users regarding ESKER issues
• Support end users in processes such invoices dispatch, OCR (optical character recognition), workflows, etc.
• Provide guidance on best practices and system usage
Change Management & Enhancements
• Gather and analyze business requirements
• Translate business needs into functional specifications
• Participate in testing phases (unit testing, UAT, regression testing)
Project, Documentation & Training
• Contribute to ESKER - SAP implementation, rollout, or upgrade projects
• Maintain documentation (process flows, user guides, configuration documents)
• Deliver training sessions to business users

 

Profile

PROFILE

Experience :
• 2–7 years of experience in IT Finance support or consulting
• Strong knowledge of financial processes and accounting principles
• Experience in digitization applications (OCR, workflow, etc.).
• Experience in SAP ECC and/or S/4HANA would be a plus

Education: Bachelor's or master's degree in finance, IT, Business Administration, or related field
Technical skills:
• Support and AMS processes
• Knowledge of P2P / digitalization IT systems
• Knowledge of SAP configuration (customizing) is a plus

Soft skills:
• Strong analytical and problem-solving skills
• Excellent communication skills (ability to interact with finance and IT teams)
• Customer-oriented mindset
• Ability to work in a fast-paced and international environment
• Team player with strong organizational skills

Languages: English fluent, French would be a plus.