Operations Manager M/F

	Operations Manager M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Operations Manager will be responsible for directing, coordinating, planning and overseeing tasks and operations involving transportation activities. This responsibility will extend to developing strategies to ensure the efficient and cost-effective functioning of the distribution services. Develop activities, considering the policy and objectives fixed by General Management.
To manage all the processes, staff and resources for the transport operations, contributing to the operational effectiveness, client/customer satisfaction, profitability and compliance to relevant policies and regulatory requirements.

Job Function:
Financial & Performance Management
• Take accountability for department P&L performance
• Prepare and manage budgets, forecasts, performance and management reports
• Ensure accurate financial reporting and reconciliation process
• Drive cost control initiatives and identify opportunities for operational improvements
• Manage profitability and margin improvement initiatives
• Monitor fuel usage, maintenance, staff and variable cost
• Assist and support in the procurement and vendor management
• Drawing up the dashboards and issuing the reports
• Monthly rate adjustments (fuel)
• Annual rate and statutory increases
• POD and invoicing management

Employee Management & Leadership
• Lead, motivate and develop high performance staff across all operational functions
• Promote staff engagement, communication and morale
• Manage employees effectively in line with the company standards, policies and code of conduct
• Support succession planning and employee development initiatives
• Set performance goals and measurable targets
• Ensure that his team master the necessary tools and processes
• Monthly staff meeting with action plans
• Discipline and operational behaviour management

 

Profile

Continued
Client & Stakeholder Management
• Build and maintain strong relationships with clients/stakeholders
• Participate in client reviews and service KPI meetings
• Resolve escalations and service failures promptly
• Support business development and new revenue opportunities
• Collaborate with sales regarding capacity and solutions

Reporting & Governance
• Prepare and present departmental reports
• Report on KPI's, financial, safety and operational performance
• Communicate meeting outcomes and action plans to the team
• Report on departmental profitability, cost/km, fleet utilisation, on-time delivery etc.
• Ensure audit readiness and document control
• Monitoring health and safety and ensure HSE compliance


Manage and supervise the operational activities
• Oversee daily depot operations, load planning, route optimisation and scheduling
• Ensure planning vs actual performance is monitored and corrected
• Lead and manage all departmental operations and service planning activities
• Manage and optimise fleet productivity to ensure on-time delivery and collection
• Oversee TMS compliance and operation control reporting
• Ensure POD control, booking accuracy and invoicing deadlines
• Manage fleet availability, maintenance planning and compliance
• Monitor KPI's (fuel, km's, utilisation, tonnage, on-time delivery, standing times, dead km's etc.)
• Meet and improve SLA, process and activity KPI's
• Manage asset tracking and movement reporting
• Manage on board cameras and driver behaviour
• Manage and monitor vehicle service scheduling and maintenance
• Manage vehicle uptime, breakdowns and repair turnaround
• Ensure inspections, COF's, permits and certificates are current
• Driver and shift management
• Driver working hour and overtime compliance
• Oversee the activities and performance indicators
• Be responsible for Data Quality and integrity
• Ensure compliance requirements are fulfilled
• Be Responsible for local market expertise
• Insure updating the rate database and the various transport-related taxes (DMP Platform when available)
• Assist & support Middle & Front Office in the setting-up of solutions
• Promote the communication from and towards the operations managers within their area of Responsibility
• Handle industrial relations related issues as management representative in conjunction with HR
• Develop a healthy team culture


Minimum Education and Experience Requirements:
• Matric
• At least 5 years' experience in transport management
• At least 2 years' experience as a manager
• Knowledge of transport methods, costs and benefits
• Good knowledge of Microsoft Office
• Complex problem-solving skills
• Good attention to detail.
• Good use of email
• Excellent communicator