Key Accounts Manager M/F

	Key Accounts Manager M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
• Protect and grow Key Accounts
• Ensure Key Account customer satisfaction
• Grow AGL's market share and gross margin objectives

 

Profile

Job Function:

• Manage the key accounts effectively through multi-level customer contact
o Strategic
o Tactical
• Set annual budgets for Key Accounts in line with company budget
• Act as AGL's main entry point for nominated key accounts
• Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation)
• Develop AGL's market share and profitability through customers' operations across the network
• Develop and implement the customer business plan
• Review AGL's performance and quality indicators with the customer
• Coordinate customer business plan through Global and Regional teams across the network
• Lead direct sales / growth / retention actions with identified customers
• Define operational and pricing procedures and implement with relevant front, middle and back-office teams
• Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
o Lead monthly Customer Performance Reviews
o Assist CBS with KPI analysis and reporting
o Assist CBS with Financial analysis
• Monthly / Weekly Internal Business Reporting:
o Report on weekly activities in CRM:
o Financial:
 Track actual Gross Margin per client vs Budget
 Explain increase / decrease in Gross Margin
o Opportunities:
 Identify account growth opportunities
o Clients under threat:
 Identify and explain clients under threat
o Lost business:
 Identify and explain lost business
• Day to day account management:
o Support with operational query resolution
o Support with collecting outstanding payments from allocated client base
• Tenders / RFQ's / Estimate requests:
o Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
o Lead tenders and participate in sign-off with respective Middle Office parties
o Participate in the design and presentation of tenders to customers with support from the necessary departments
• New / Extension business:
o Identify new business and / or extension business opportunities within existing or prospective customer base

Minimum Education and Experience Requirements:
• Matric
• Bachelor's degree, preferably in Business, Marketing, Finance or related discipline is preferred
• 5 years Industry related experience
• Knowledge: Must be able to offer end-to-end supply chain solutions