IT Operational Excellence & Transformation Project Leader M/F

	IT Operational Excellence & Transformation Project Leader M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime, and rail activities. Now part of the MSC Group—a global leader in maritime and logistics—AGL combines more than a century of expertise with a strong presence in 49 countries and a team of over 23,000 employees. AGL delivers innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia.
As part of the AGL Group, the Kigali Shared Service Center (KSSC), established in 2025, includes ASCENS as its dedicated MIS/IT department. KSSC is entering a strategic growth phase, and to support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration.
ASCENS, the MIS/IT department, supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools.
As part of AGL's innovation drive, ASCENS launched its first Innovation Center—YIRI—in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities, and start-ups.
Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission?
Join KSSC and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES:

• Lead and coordinate ExOp IT projects within the MIS scope, ensuring alignment with governance, performance, and operational excellence standards.
• Analyze IT operational processes and practices to identify inefficiencies, improvement opportunities, and optimization levers.
• Detect and formalize automation and digitalization opportunities applicable to IT activities (process automation, tool usage optimization, IT operations support).
• Identify and qualify AI use cases across MIS activities to improve operational efficiency, automation, and service performance.
• Support the implementation and follow-up of improvement action plans in coordination with central ExOp teams.
• Contribute to change management activities related to MIS transformation initiatives (communication, adoption support, user feedback collection).
• Act as a local coordination point within a DSI extended organization, ensuring proper application of governance, processes, and operational standards.
• Participate in operational diagnostics and continuous improvement workshops across MIS teams.
• Ensure clear and regular communication with stakeholders regarding progress, risks, and improvement initiatives.

 

Profile

EDUCATION & EXPERIENCE REQUIRED

Bachelor's or Master's degree in Information Technology, Engineering, Information Systems, or an equivalent field.

Minimum of 2–4 years of experience in IT operations, IT project coordination, continuous improvement, or digital transformation environments.

Prior experience working within a DSI or IT operational context is a strong advantage.

Exposure to multi-site or multinational IT environments is highly valued.

Experience contributing to improvement, automation, or change initiatives is a plus.

Ability to work in a bilingual professional environment (French / English).

TECHNICAL SKILLS REQUIRED:
• Good understanding of IT operations and service delivery processes.
• Ability to analyze processes, workflows, and operational data.
• Familiarity with automation concepts, digital tools, and IT optimization practices.
• Basic understanding of AI or intelligent automation concepts applied to IT operations is a plus.
• Proficiency with common office and collaboration tools (Excel, PowerPoint, collaboration platforms).
• Ability to structure reporting, dashboards, and action tracking.
• Basic understanding of IT environments (applications, infrastructure, support processes).
• Professional working proficiency in French, both written and spoken.

BEHAVORIAL SKILLS REQUIRED:
Strong analytical mindset with a focus on continuous improvement and operational efficiency.
• Proactive attitude with the ability to identify issues and propose practical solutions.
• Good communication skills, with the ability to interact effectively with French- and English-speaking stakeholders.
• Structured, reliable, and detail-oriented approach to work.
• Ability to work autonomously while collaborating effectively within a matrix organization.
• Adaptability and willingness to work in a changing and evolving environment.
• Strong sense of ownership and accountability

ADDITIONAL NOTES:
The role is based at the Kigali Shared Service Center (KSSC).

• Occasional collaboration with MIS teams in Paris, Abidjan, Johannesburg, and with external vendors may be required.
• Fluent English required; Advanced French is a strong asset depending on project assignments.