IT Officer M/F

	IT Officer M/F

General informations

Africa Global Logistics Namibia offers of logistics solutions in all sectors of activities that govern economic life in this country. For 14 years, through our multimodal logistics solutions (clearing and forwarding, transport, warehousing, vessel agency & husbandry)) we have been modifying our know-how in the service of socio-economic development in “name of the country”. Thanks to the synergy of our means, we take an active part in major development projects in the African “region”. Thanks to investments in equipment and innovations, our teams are committed to offering tailor-made logistics solutions that meet the specific needs of our customers.

Job description

Mission Description                      

Job Purpose
The IT Officer provides reliable day-to-day IT support and contributes to the delivery, maintenance and improvement of AGL's technology environment. Working within IT service management practices and the RUN and/or BUILD domains, the role supports users, infrastructure, business applications and IT projects while safeguarding service continuity, security, licensing compliance and Group standards.

Key Responsibilities
Service Desk and User Support
• Act as a point of contact for user support, record and manage requests through the approved IT service-management platform, troubleshoot incidents and provide timely feedback.
• Support end-user devices and peripherals, including desktops, laptops, thin clients, smartphones, tablets, printers, scanner guns, headsets and satellite phones.
• Perform software installation, workstation setup, equipment deployment, upgrades, desktop imaging and general computer support.
• Analyse logs, use approved monitoring tools such as DataDog where applicable, escalate unresolved incidents and maintain accurate support records.
• Provide rotational after-hours and onsite support for business-critical operations that run on a 24/7 basis.

Infrastructure, Systems and Service Continuity
• Support the availability and continuity of network and telecommunications services, including cabling, switches, optimisers, routers, firewalls, WAN links, video-conferencing systems, UPS equipment, air-conditioning, generators and relevant IoT devices.
• Support business applications, communication tools, collaboration platforms, operating systems, cloud services and printing solutions.
• Assist with the design, planning, testing and transition of hardware and software infrastructure changes where assigned to the BUILD domain.
• Monitor the technology environment, perform routine checks and respond appropriately to incidents that could affect operations.
• Maintain current standard operating procedures, technical records and support documentation.

Asset, Security and Compliance Management
• Maintain accurate IT hardware inventories and ensure equipment is issued, transferred, returned and recorded in accordance with approved procedures.
• Apply AGL security, access-control and software-licensing policies and promptly escalate exceptions or risks.
• Use only business applications and MIS services that comply with the AGL IT catalogue, standards, norms and policies.
• Safeguard company information and technology assets and support secure onboarding, changes and offboarding activities.
• Contribute to audits, compliance checks and remediation actions relating to IT assets, access, licensing and security.

Projects and Continuous Improvement
• Create and manage assigned project activities in collaboration with the business, regional teams and the Country IT Manager.
• Coordinate project documentation, testing, user acceptance testing, implementation support, training and knowledge transfer.

 

Profile

Minimum Requirements
• Degree or diploma in Information Technology, Computer Science or any related field.
• CompTIA A+ or an equivalent IT support certification.
• CompTIA Network+ or an equivalent networking certification.
• Microsoft Azure Fundamentals certification.
• ITIL Foundation certification.
• Minimum of five years' relevant experience in IT support or infrastructure operations.
• Working knowledge of IT service desk and ticketing systems.
• Working knowledge of Microsoft operating systems and Microsoft 365.
• Basic administration knowledge of Microsoft Identity Manager, Microsoft Intune, Microsoft Entra ID and Citrix.
• Experience supporting cloud printing, desktop imaging and equipment deployment.
• Proficiency in troubleshooting computer hardware, software and printers.
• Experience troubleshooting HPE Aruba network equipment and FortiGate firewalls.
• Experience supporting users and systems across multiple sites is advantageous.