IT Infrastructure Engineer M/F

	IT Infrastructure Engineer M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:

IT Infrastructure Engineer

Within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL) - main functions are supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called “IT Infrastructure Engineer”.

- Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
-Service Desk (if part of RUN domain): IT support for users
-Continuity of service (if part of the RUN domain) for Operations (hardware and software infrastructure) on the day-to-day:
o Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT…
o Systems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, …
o End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset…
They are a member of the BUILD and/or RUN or both teams of the AGL MIS department.
The Geographical scope of work should be aligned with the Reporting lines.

Job Function:

- ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work.
- Ensure IT Hardware resources and capacity planning (see inventory and capacity planning in deliverables here after)
- Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test
- Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue
- Apply MSC AGL security and licensing policies
- Manage IT Infrastructure related contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL requirements, meeting our expectations. Apply penalties for non-compliancy.
- Maintain and update documentation of procedures and configurations
- Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes.
- Techno watch, anticipate new technologies

Deliverables:

-IT Hardware resources management and capacity planning:
• Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY
• Capacity planning (including hardware and workforce requirements). Frequency = QUATERLY

- Infrastructure management:
• Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT
• Contribute to Infrastructure Action plan update. Frequency = MONTHLY
• Weekly meeting with Reporting line Manager. Frequency = WEEKLY

 

Profile

Key Skills:

- Strong communication and interpersonal skills for collaboration across teams.
- Meeting skills
- Customer care
- Organized
- Conceptual
- Strong analytical and troubleshooting skills to address complex technical challenges.
- Excellent project management and organizational abilities.

Personnel Attributes:

- Agile / Open-minded
- Professional
- Team Player
- Interpersonal Skills
- Integrity / Loyalty
- Flexible
- Strong trouble shooting skills and problem-solving aptitude

Minimum Education and Experience Requirements:

- Degree in Information Technology or Computer Science.
- Minimum 3 years' experience
- ITIL foundations certified.
- Strong knowledge in Microsoft Active Directory environment is an added advantage.
- Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies.
- Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols).
- Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated).
- Knowledge and hands-on experience with Azure cloud platform is an added advantage.