IMPLANT M/F

	IMPLANT M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence.
1. Operations Coordination
Manage day-to-day logistics activities at the customer site for the Sea Export of their products
Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution.
Monitor shipment status and ensure adherence to agreed timelines and service levels.
Handle documentation for outbound shipments, customs clearance, and compliance where applicable.
2. Customer Interface
Act as the primary point of contact between the customer and the AGL.
Understand customer requirements and ensure alignment with operational execution.
Provide regular updates on shipment status, delays, and exceptions.
Address customer queries, complaints, and service issues promptly.
3. Exception Handling & Problem Solving
Identify operational issues and initiate corrective actions.
Escalate critical issues to management in a timely manner.
Work closely with stakeholders to resolve delays and service failures
5. Compliance & Process Adherence
Ensure all operations comply with regulatory requirements.
Follow internal SOPs and maintain documentation for audits.
Support continuous improvement initiatives in processes and efficiency.
6. Reporting
Prepare daily/weekly/monthly operational reports.
Track KPIs such as delivery timelines, turnaround time, and service levels.
Highlight risks, bottlenecks, and improvement opportunities.

 

Profile

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
Experience in customer-facing or implant roles is an advantage.
Knowledge of customs procedures and regulatory requirements (preferred)
2 Years in logistics, freight forwarding, and supply chain operations