HR&HQ Solutions Solution Expert (for Rwandans only). M/F

	HR&HQ Solutions Solution Expert (for Rwandans only). M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

COMPANY OVERVIEW:
Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics,

maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL

combines over a century of expertise with a strong presence in 49 countries and a team of more than

23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international

customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa,

AGL also operates in Haiti, Timor-Leste, and Indonesia.

The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan,

Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the

Group's digital tools.

As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a

collaborative space dedicated to digital transformation and partnerships with internal teams, technology

providers, universities and start-ups.

Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS KIGALI, is entering a

strategic growth phase. To support this expansion and deliver high-value digital services across the AGL

network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key

role in MIS activities through standardized service delivery, operational excellence, and strong cross-site

collaboration.

Do you want to grow in a truly international environment and contribute to a company that places Africa

at the heart of its mission?

Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa!

 

Profile

JOB FUNCTION & KEY RESPONSIBILITIES

The HR & HQ Solutions Department of the IT Division supports the digital transformation of functions such as Human Resources, Compliance, Procurement, Legal, QHSE, Finance, etc., by optimizing operations, digitizing processes, and harmonizing practices.

The department is responsible for:

• Ensuring the operational maintenance of solutions

• Deploying new solutions and/or new functionalities within existing solutions.

• Supporting business teams in the selection of appropriate tools

The scope of the position covers Information Systems across various functions and the entire ecosystem required for their proper functioning.

Reporting directly to the HR & HQ Solutions Manager, your responsibilities include:

• Leading and supervising a team composed of developers, administrators, and internal & external support resources.

• Providing and guiding strategic decisions in line with team orientations

• Ensuring compliance with the IT department's internal processes

• Maintaining and developing team skills, both in administration and solution delivery

• Managing the relationship with the software vendor

• Writing and updating the product roadmap

• Driving continuous improvement of the platforms

• Writing functional and technical specifications for transformation and integration projects

• Supporting users in their operational issues:

o Gathering and analyzing business needs

o Assessing and estimating client requests

o Contributing to functional specifications in collaboration with requesters

o Transmitting requirements to the development team and prioritizing topics

o Ensuring proper project delivery—from need identification to production release

• Managing integration and deployments

o Standardizing and industrializing Production Release processes and methods

o Contributing to architecture definition

o Contributing to the security of the solution(s): authentication choices, access rights, etc

o Monitoring the quality of deliverables

• Defining indicators and performance tracking mechanism

EDUCATION & EXPERIENCE REQUIRED: You hold a Bac+4/5 (master's level) in IT or an equivalent field, with a minimum of 2 years' experience in the field and 4 years of cumulative professional experience.

TECHNICAL SKILLS REQUIRED:

You have strong knowledge of:

• Business applications (TPRM, HR, Compliance, QHSE, etc.)

• Cloud environments (preferably Microsoft Azure)

• Windows Server 2008 and later

• SQL Server 2008 and later, IIS 7, SSIS

• Integration tools (API, sFTP, etc.)

• SSO technologies (OpenID Connect, SAML)


Knowledge of the logistics and transport sector would be a significant advantage.