General Services Supervisor – Kigali Shared Service Center M/F

 

 

General Services Supervisor – Kigali Shared Service Center M/F

General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent!   

Job description

Mission description

Role Overview:

The General Services Supervisor is responsible for overseeing procurement activities, managing logistics operations, and coordinating onboarding processes for new employees at the Kigali Shared Service Center. This role ensures efficient resource acquisition, timely delivery of services, and smooth integration of new hires into the organization.

Key Responsibilities:

Procurement Management:
- Develop and implement procurement policies and procedures in compliance with
AGL standards.
- Source, negotiate, and manage contracts with vendors and suppliers to ensure
cost-effectiveness and quality.
- Monitor inventory levels and ensure timely replenishment of office supplies and
equipment. · Maintain accurate records of purchases, pricing, and supplier
performance.

Logistics Coordination:
- Oversee transportation and services to ensure timely and efficient operations.
- Manage relationships with logistics providers and ensure compliance with
service-level agreements.
- Coordinate office maintenance, repairs, and facility management activities.
- Ensure proper storage and handling of materials and equipment.

Contract Management:
- Manage closely all contracts with legal department.

Onboarding Coordination:
- Collaborate with HR to facilitate onboarding processes for new employees.
- Ensure workstations, equipment, and necessary resources are prepared before
new hires start.
- Provide orientation support related to office facilities and general services.
- Act as a point of contact for new employees regarding logistical and operational
needs. Process Optimization:
- Identify opportunities to streamline procurement, logistics, and onboarding
workflows.
- Implement best practices and automation tools to improve efficiency and reduce
costs.
- Monitor performance metrics and continuously improve service delivery
standards.
- Develop and maintain SOPs for all general services functions. Stakeholder
Management:
- Serve as the primary liaison between internal departments and external vendors.
- Ensure clear communication and alignment of expectations with all
stakeholders.
- Manage escalations and resolve issues promptly to maintain service quality.
- Build strong relationships with key partners to support organizational objectives.

This list is not exhaustive.

 

Profile

Minimum Education and Experience Requirements:
- Bachelor's degree in Business Administration, Logistics, or related field.
- Minimum 5 years of experience in procurement, logistics, or general services
management. · Strong negotiation and vendor management skills.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office and ERP systems. · Fluency in English, French, and
Kinyarwanda is preferred.