Commercial Reefer Manager M/F

	Commercial Reefer Manager M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Commercial Reefer Manager ensure he develops and manages a profitable operation, ensuring best
service delivery with customer satisfaction and strategic growth with the correct partners.
Job Function:
1. Carrier Relations
• Choosing the correct partners to ensure we offer the best possible service with guaranteed space
• Rate negotiations to have the best possible deals to create profitability.
• Communication with Shipping lines about all changes and challenges to ensure customers are always informed.

2. Service Provider Relations
• Ensure partners are chosen with the best possible standards and rates to ensure business continuity.

3. Strategic Development
• Formulate the correct across the global networks
• Implementing strategies of identified opportunities and develop tailormade solutions
• Market analyses are shared with customers to stay ahead of competition

4. Customer Management (Sales)
• Identifying correct customers mix based on profitability and intensity (complexity)
• Build relations and gain trust of the identified customers to offer customized solutions.
• Negotiating best offer for customer and business
• Negotiating service level agreement to ensure optimizations for all parties.
• Business Review are done either Quarterly or Biannually pending on customer requirements

 

Profile

5. Operations Support
• Support operations teams (point of escalation)
• Support Management on any customer related issues and queries
• Ensure forecasting is up to date
• Support operations teams (point of escalation)
• Ensuring customers service levels are supported
• Handling of claims
• Managing of freight related issues

6. Training /Mentorship
• Ensuring and maintaining a highly competent team through ongoing guidance
• Perishable training to international office as to SA methodology and protocols.
• Mentoring Staff to create continuity in business

7. Financial Management
• Pricing is Market Related
• Customer Statements sent are paid and discrepancies cleared
• Customer cost sheets are created according to agreed rates templates
• No overtrading on accounts
• Quotations and Proposals are managed and timeously sent
• Monthly financial statements are reviewed with Operations Manager prior to submission to Management



Minimum Education and Experience Requirements:
• Relevant Tertiary qualification
• Minimum 8 years sales experience in Freight Forwarding with a demonstrated history of achieving strong sales results
• Strong communication, leadership and negotiation skills
• Strong analytical and problem-solving skills
• Ability to build and maintain strong client relationship