CLEARING & FORWARDING MANAGER M/F

	CLEARING & FORWARDING MANAGER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards.
Specific duties will be:-

1.Manage and oversee all import and export customs clearance activities.
2.Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
3.Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
4. Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
5. Ensure compliance with customer SOPs, operational procedures, and service level agreements.
6.Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
7.Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
8.Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
9.Monitor regulatory changes and ensure timely implementation within operations.
10.Lead customs audits and ensure accurate record keeping and documentation.
11.Mitigate operational and compliance risks associated with customs clearance activities.
12.Build and maintain strong relationships with key customers and stakeholders.
13.Handle escalated operational issues and customer complaints professionally and efficiently.
14.Work closely with commercial teams to support customer retention and business development.
15.Participate in customer reviews and operational performance meetings.
16.Ensure high levels of customer satisfaction through proactive communication and service excellence.
17.Monitor departmental profitability and operational costs.
18.Ensure accurate customer billing and supplier cost management.
19.Review and approve invoices related to customs duties, freight, transport, and other operational charges.
20.Develop cost-saving initiatives while maintaining service quality.
21.Support budgeting, forecasting, and financial performance reporting.
22.Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
23.Negotiate service improvements and resolve operational challenges with
24.Monitor supplier performance against agreed service levels.
25.Lead, coach, and develop the Clearing & Forwarding

 

Profile

1.Business Degree
2..Diploma in Logistics and Distribution or equivalent