CHANGE RELAY - DRIVE 2030 M/F

	CHANGE RELAY - DRIVE 2030 M/F

General informations

 AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 50 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor.

Job description

Mission Description                      

Role Purpose
The Change Relay plays a key role in the successful adoption of DRIVE 2030 new solutions within the country. Acting as the local change-management focal point before and throughout the deployment lifecycle, the Change Relay connects the Central Change Team, local country management, and users to ensure that business and operational impacts are understood, communication remains continuous, and local adoption needs are addressed.
The Change Relay also acts as a guide for users throughout the transition from the current state to the targeted future state, helping local teams understand not only what is changing, but also how to adapt their ways of working accordingly. This requires a strong understanding of the country's existing systems, processes, organizational structure, and operational practices, as well as a solid knowledge of the future systems, processes, roles, and organization introduced through DRIVE 2030.
The role combines change impact coordination, local communication, stakeholder engagement, and adoption monitoring, with a strong focus on translating DRIVE 2030 changes into clear, practical, and operational guidance for local teams.
Positioning & Reporting

• Reports to: Country General Manager / Cluster General Manager or Change coordinator.

• Key interfaces: DRIVE Central Change Team, Country Sponsor, Deployment Officer, Local Deployment Lead, Training Coordinator, Middle Managers, Key Users (KUs), End Users (EUs), Finance Relay, HR + DRIVE 2030 other solutions' Local project managers + STREAMLINE local project managers.

• Scope: Country-level change, communication, and adoption activities across all deployment phases

• Location: Based in the country, ideally on the main operational site

Key Responsibilities

Change Preparation before Deployment
[From Country Manager onboarding to Deployment Kick-off]

• Ensure completion of DRIVE preparation deployment checklist in coordination with Country sponsor and central teams

• Build and maintain a good understanding of the DRIVE 2030 ecosystem, deployment & change strategies, and key project milestones

• Onboard local teams on the DRIVE 2030 program and its projects (DRIVE, DECLARE, CARLO…) and support early awareness and engagement though the organization of dedicated seminars, meetings and workshops and through the usage of a change kit provided by the DRIVE Central Change Team.

• Participate in organization workshops and help assess impacts on roles, ways of working, organization, and local operations

• Coordinate the DRIVE 2030 local Ambassadors' network. He/She is responsible for their onboarding and training, through the referential provided by the Central Change team. DRIVE 2030 ambassadors aims at supporting the Change Relays in their daily change activities and act as the DRIVE 2030 influencers.

 

Profile

• Supports local HR teams and coordinates with central teams as part of the recruitment process deployment roles (with priority on Deployment Officers' recruitment).

• Provides support to all DRIVE 2030 + STREAMLINE local project managers on change activities.
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Change Management during Deployment
[From Deployment Kick-off until Go-Live]

• Ensure clear and regular communication on DRIVE locally, through the adaptation of the DRIVE communication kit and deploying of the DRIVE communication plan

• Monitor change adoption throughout the project using Change Surveys and other feedback mechanisms. Identify and escalate to the central change team any change-specific needs, risks, and resistance points that may affect user readiness or adoption

• Work closely with the Deployment Officer, Training Coordinator, and local management to align change, training, and operational readiness

• Maintain reinforced on-site presence during Go-Live and Hypercare to support managers and users

• Provides support to all DRIVE 2030 + STREAMLINE local project managers on change activities.

Skills & Experience
Professional Background

• Strong knowledge of local operational processes and legacy systems

• Experience with IT solutions and digital tools; TMS knowledge is a plus

• Proven experience in change management, stakeholder engagement and internal communication

Skills & Competencies

• Good understanding of the DRIVE 2030 ecosystem

• Strong listening and stakeholder-engagement skills, with credibility among managers and users

• Strong communication, facilitation, and presentation skills

• Ability to work effectively with central and country teams in a multi-cultural environment

• Ability to animate a network of Ambassadors

• Local language + English and/or French speaking.