2 x Control Room Operator M/F

	2 x Control Room Operator M/F

General informations

Africa Global Logistics Namibia offers of logistics solutions in all sectors of activities that govern economic life in this country. For 14 years, through our multimodal logistics solutions (clearing and forwarding, transport, warehousing, vessel agency & husbandry)) we have been modifying our know-how in the service of socio-economic development in “name of the country”. Thanks to the synergy of our means, we take an active part in major development projects in the African “region”. Thanks to investments in equipment and innovations, our teams are committed to offering tailor-made logistics solutions that meet the specific needs of our customers.

Job description

Mission Description                      

Job Purpose
To provide monitoring, coordination, and control of cross-border road freight operations, ensuring real-time visibility of truck movements, adherence to routes and schedules, rapid response to incidents, and the safety of drivers, vehicles, and cargo across regional corridors.

Key Responsibilities
Monitoring & Control
• Monitor all trucks in transit using vehicle tracking, telematics, and control room systems.
• Track vehicle movements against planned routes, schedules, and border crossing requirements.
• Identify and escalate deviations, delays, unauthorised stops, or route non-compliance.
• Maintain constant communication with drivers to confirm status, location, and operational conditions.
Incident, Risk & Exception Management
• Act as the first point of contact for drivers during breakdowns, accidents, security threats, or emergencies.
• Coordinate responses to incidents in line with operational and security protocols, including liaising with operations, fleet control, security providers, and emergency services.
• Monitor high-risk corridors, curfews, border congestion, and regional security alerts and proactively advise operations.
• Ensure accurate logging and escalation of incidents, delays, and exceptions.
Operational Coordination
• Support fleet controllers and road freight controllers by providing real-time updates on fleet status.
• Coordinate border movements by monitoring clearance progress, waiting times, and compliance requirements.
• Liaise with security service providers to arrange escorts or enhanced security when required.
• Support shift handovers by ensuring clear and accurate transfer of operational information.
Reporting & Documentation
• Maintain accurate control room logs, tracking reports, and incident registers.
• Capture and update truck status, delays, and key milestones in relevant systems.
• Provide regular and ad-hoc operational updates to management and internal stakeholders.
Security, Compliance & QHSE
• Enforce security procedures to protect drivers, vehicles, and cargo at all times.
• Ensure compliance with cross-border transport regulations, company policies, and QHSE requirements.
• Participate in security drills, audits, and continuous improvement initiatives.

 

Profile

Minimum Education, Experience Requirements & Core Competencies:
• Grade 12
• Diploma in Transport Management will be an advantage.
• A thorough knowledge of local and cross border transport and logistics
• Excellent communication, interpersonal and client liaison skills
• Advanced Computer Skills
• A Logistics/Transport or any relevant qualification
• Minimum 3-years' experience in a similar environment