IS Support Co-ordinator M/F

 

 

IS Support Co-ordinator M/F

General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent!   

Job description

Mission description

Job Purpose
The IS Support Co-ordinator is responsible for providing first-line technical support and coordination of all IT-related
activities within the AGL Terminals Cape Town branch. This includes desktop support, hardware and software
troubleshooting, network maintenance coordination, and user training. The role ensures the smooth functioning of IS
systems to support terminal operations effectively.

 

Profile

Job Function
• Function as the first point of contact for IT-related issues within the branch (onsite and remote).
• Provide desktop, printer, and application support to end-users.
• Log and manage support tickets, ensuring timely resolution or escalation as needed.
• Consult with central IS teams and external service providers to coordinate branch-specific IT projects or support
interventions.
• Monitor the performance of local IT infrastructure and escalate issues proactively.
• Ensure all hardware and software is compliant with group IT standards and policies.
• Maintain accurate IT inventory records (hardware, software, licenses).
• Assist in onboarding of new employees by setting up user accounts, devices, and access permissions.
• Coordinate regular maintenance, backups, and updates in conjunction with the regional IS team.
• Provide basic user training and support to improve digital literacy and system efficiency.
• Participate in audits, compliance checks, and implementation of cybersecurity measures.
Education and Experience Requirements
• Diploma or Certificate in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of experience in IT support or coordination role.
• Experience working in a logistics, terminal, or industrial environment is an advantage.
• Strong working knowledge of Microsoft Office, Windows OS, and common business applications