Operations Manager - AGL Terminals M/F

	Operations Manager - AGL Terminals M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Operations Manager will direct the activities of the operations team through the reporting Managers and Supervisors. Ensure that the team is never satisfied with status quo and will continuously strive to improve the service to internal and external customers.
It is expected to make constant process improvement and empower others to take action with due regard to safety, quality, cost, and productivity, while ensuring maximum production levels and efficient utilization of labor, equipment and space.
Critical Success Factors
o Achieve average gross moves per quay crane of 37 GMPH.
o To meet the berth production targets as established in the terminal/shipping line contracts.
o Achieve average 30-minute truck turn-round time
o Grow a second to none operations team with an environment that is supportive of learning, training and developing, whilst minimizing staff turnover.

Main Objectives
• Manage, motivate, coach and instruct all operational team members. Structure tasks and goals, establish efficient courses of action, set priorities, organize information, efficiently execute with following considerations.
o Staffing levels for management and labor
o Terminal Productivity
o High level Operational Strategy
o Long term Equipment needs
o Long term Capacity needs
o Customer and Service requirements
o Safety requirements
• Ensure safe working conditions are kept at all times.
• Ensure cost awareness is filtered throughout organization.
• Provide regular process control checks and initiate and support performance improvement activities.
• Set and maintain performance criteria for reporting personnel. Ensure personal development plans are developed, reviewed, and carried out.
• Perform periodic scheduled performance review with reporting personnel.
• Maintain and enhance relationships between departments. Promote goodwill among external/internal customers and vendors.
• Participate in accident investigations and disciplinary hearings.

 

Profile

• Together with the Business Process Analysis, drive and support in KPI analysis, process design, process redesign, and implementations of new processes.
• Facilitate the daily operations meetings.
Skills Required
• Customer and Quality Focused.
• Leadership
• Problem Solving
• Cost focused
• Initiates change; educates and influences others to accept change.
• Good Communication.
• Energy driven: Generates high volumes of relevant work; able to sustain a high level of activity and energy over long hours when necessary. Works with a business-like approach to daily challenges. Makes a difference every day at work. “No detail too small, no effort too great.”
• Provide and create a process driven organization, which supports continual process improvement through the optimal design of workflows, organizational structure, and technology.

Minimum Education and Experience Requirements:
• A bachelor's degree in business administration, Logistics, Operations Management, or a related field is typically required.
• A minimum of 5-7 years of experience in operations management or a related field.
• At least 3 years in a leadership or supervisory role, overseeing teams, managing processes, and driving performance improvements.
• Proven experience in managing operations in industries such as logistics, manufacturing, retail, or supply chain is highly preferred.
• Experience in budget management, resource allocation, and process optimization is essential.
• Strong track record of leading cross-functional teams and achieving operational efficiency and productivity.