Country Manager - Sudan

Country Manager - Sudan

General Information

  AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leader in maritime transport and logistics. With expertise developed over more than a century and more than 23,000 employees in 49 countries, including 3,000 in Cameroon, AGL provides its African and global customers with comprehensive, customised and innovative logistics solutions, with the ambition of making a lasting contribution to Africa's transformation.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Would you like to make an impact in a company that puts Africa at the heart of its projects?

Join AGL, the benchmark multimodal logistics operator on the African continent!

Job description

Mission description

This role will be based in Sudan, reporting to the Regional Managing Director, East Africa.

DETAILS OF MAIN TASKS AND RESPONSIBILITIES
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the Country's profit and loss (P&L), which is directly influenced by customer relationships and portfolio.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to AGL Management as well as customer, leveraging strong team collaboration.
• Define objectives in terms of quality of service and cost control (based on the objectives set by the Management)
• Inform the team of the company's strategy and developments and communicate on the necessary internal alignments
• Manage and Evaluate the performance of employees (N-1)
• Maintain and develop the skills of employees (N-1)
• Build And Adapt Processes And Organizations
• To rebuild the team in Port Sudan and Khartoum in all the departments (Shipping, SeaFreight, Air Freight, Warehousing and Commercial)
• To Ensure a strong AGL Sudan presence in Port Sudan and Khartoum by engaging with clients and exploring service offerings tailored to the current context of the country.
• Regularly review the composition of COM units (personnel, skills).
• Define standard operating procedures (SOPs) in collaboration with the team.
• Organize quality reviews within operations with the support. Implement the corresponding recommendations.
• Validate complex quotes (technical risks, critical customer, very high or very low profitability, etc.) after an initial check/contribution from N-1
• Key role in responding to project calls for tenders including validation of technical feasibility, resources to be mobilized, prices to be applied, estimated profitability and associated risks
• Support the recovery action carried out by the Financial Department and N-1 employees when necessary
• Evaluation of the credit conditions to be granted to customers and submission of the choice to Management.
• Manage Customer Relations
• To work closely on the actual costings and define the standard price scale for the services offered to customers. Submission to hierarchy for validation incase needed
• Assist the sales department with specific quotes: provide technical validation and prices for carrying out services
• Support the sales department in customer meetings when necessary
• Manage/assist operations managers in their communication with customers in the event of an operational problem (potential or proven)
• Involvement within the credit committee
• Validation of the creation of cash customers in the business tool
• Control The Quality Of Service And Profitability Of Sudan Activities.

 

Profile

REQUIRED PERSONAL QUALITIES
• Solution oriented
• Team spirit
• Ability to take initiative
• Technical curiosity
• Ability to lead a team towards achieving a common goal

REQUIRED SKILLS

• Fluent in Arabic
• Good command of Microsoft Office
• Good use of means of communication
• Excellent communicator
TOOLS
• Knowledge of features and reports of AGL business tools (SPOT, Way, Power BI) is Plus Point
• Financial reporting: Detailed P&L per COM unit (monthly)
• Standard Operating Procedures