IT Infrastrucure Engineer

 

 

IT Infrastrucure Engineer

General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent!   

Job description

Mission description

IT Infrastructure Engineer - within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL) - main functions are supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called “IT Infrastructure Engineer”.
• Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
• Service Desk (if part of RUN domain): IT support for users
• Continuity of service (if part of the RUN domain) for Operations (hardware and software infrastructure) on the day-to-day:
Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT…
Systems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, …
End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset…
They are a member of the BUILD and/or RUN or both teams of the AGL MIS department.
The Geographical scope of work should be aligned with the Reporting lines.

• ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work.
• Ensure IT Hardware resources and capacity planning (see inventory and capacity planning in deliverables here after)
• Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test
• Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue
• Apply MSC AGL security and licensing policies
• Manage IT Infrastructure related contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL requirements, meeting our expectations. Apply penalties for non-compliancy.
• Maintain and update documentation of procedures and configurations
• Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes.
• Techno watch, anticipate new technologies

 

Profile

Deliverables:
IT Hardware resources management and capacity planning:
• Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY
• Capacity planning (including hardware and workforce requirements). Frequency = QUATERLY

Infrastructure management:
• Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT
• Contribute to Infrastructure Action plan update. Frequency = MONTHLY
• Weekly meeting with Reporting line Manager. Frequency = WEEKLY

KEY SKILLS
• Strong communication and interpersonal skills for collaboration across teams.
• Meeting skills
• Customer care
• Organized
• Conceptual
• Strong analytical and troubleshooting skills to address complex technical challenges.
• Excellent project management and organizational abilities.

PERSONNAL ATTRIBUTES
• Agile / Open-minded
• Professional
• Team Player
• Interpersonal Skills
• Integrity / Loyalty
• Flexible
• Strong trouble shooting skills and problem-solving aptitude
Minimum Education and Experience Requirements:
• Degree in Information Technology or Computer Science.
• ITIL foundations certified.
• Strong knowledge in Microsoft Active Directory environment is an added advantage.
• Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies.
• Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols).
• Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated).
• Knowledge and hands-on experience with Azure cloud platform is an added advantage.