TMS Solutions Expert M/F

	TMS Solutions Expert M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Solutions Expert within the MIS JACC Department plays a crucial role in supporting new and existing software within the production environment. The Solutions Expert provides application configuration and maintenance, assists with problem management, identifies, and proposes application system changes, and ensures the highest level of customer service and adherence to agreed service levels. This position is also responsible for resolving escalated user queries at an application level through investigation, problem-solving, and troubleshooting application errors.

Job Function:
• Be a Subject Matter Expert within the dedicated solution area.
• Support the Solution Leader in understanding business needs, develop and propose customized solutions that leverage products or services to meet business requirements effectively.
• Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions.
• Work closely with cross-functional teams to ensure seamless solution delivery and implementation.
• Analyse complex client challenges and design creative, effective solutions that align with business goals.
• Build and maintain strong, long-term client relationships by providing exceptional service, addressing concerns, and identifying opportunities for additional solutions.
• Troubleshoot production issues and perform detailed Root Cause Analysis for escalated queries.
• Liaise with Vendors and/or Central Support to investigate and resolve issues.
• Adopt a proactive and methodical approach.
• Perform application upgrades and preventative maintenance.
• Participate in building User Acceptance Testing for new and existing applications.
• Produce and maintain support documentation on the Knowledge Base.
• Contribute to the team effort by accomplishing related results as needed.
• Maintain professional and technical knowledge through educational workshops and internal/external training.
• Contribute towards a more integrated environment by supporting group application integrations.

 

Profile

Requirements:
• Degree in Business Information Systems or similar will be advantageous.
• Extensive experience in the Transport Management System CarLo is required.
• Strong understanding of business processes and experience in analysing and translating business requirements into technical solutions with attention to detail and accuracy.
• Freight Forwarding Business Applications, SQL Report Writing and MS Power BI experience is advantageous.
• Proficiency in MS Office (Word, PowerPoint & Excel).
• Experience in Freight Forwarding, Logistics, and Transport Management is favourable.
• Ability to work independently and effectively in a team environment.
• Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration.
• Quick learner with a strong ability to respond and solve problems efficiently.
• Experience with in-person and remote training delivery is beneficial.
• Must be willing and prepared to Travel
• Must have a valid Passport