IT Officer M/F

	IT Officer M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

The IT Officer must be within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). The main functions for this position will be to support the IT infrastructure in the RUN and/or BUILD team at a technician level. He/she will contribute to designing and planning, the transition in hardware and software infrastructure (if part of the BUILD domain); Service Desk (if part of RUN domain) and IT support for users; Continuity of service (if part of the RUN domain) for Operations (hardware and software infrastructure) On a day-to-day basis He/She will focus on:

- Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall,
Proxy, SSL VPN gateways, WAN, WiFi, Video-Conferencing systems and others
equipment UPS, AirCon, Genset, IoT

- Systems: Servers (Windows/Linux or iSeries), Data backup means, Business
Applications, Communication and collaborative tools…

- End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones,
Scanner guns, Headset, etc.

Job Function & Responsibilities:

- Ensure a ITIL MIS support process (single point of contact for helpdesk, ITSM
ticketing, troubleshooting, logs analyze, reporting, Centre on monitoring) for
users in the scope of work

- Ensure production follow-up on a daily, weekly, monthly basis
- Manage IT Hardware resources (see inventory and capacity planning in
deliverables here after)
- Implement and act on plans, organizations and tasks assigned to the RUN team
and/or BUILD team when called to do so
- Ensure data & systems backups (local archiving and external archiving) and
Testing the integrity of the backups
- Must be the custodian of the AGL group norms and policies respect: Use only
Business Applications/MIS services compliant with BTL IT catalog
- Apply AGL security and licensing policies
- Ensure IT Infrastructure management is compliant with ISO processes, ITIL
processes and QHSE processes

 

Profile

KEY SKILLS
• Communication skills
• Meeting skills
• Customer care
• Conceptual
• Supervisory
• Technical
• Analytical

PERSONNAL ATTRIBUTES
• Agile / Open-minded
• Serious
• Team Player
• Interpersonal Skills
• Integrity / Loyalty
• Flexible
• Strong trouble shooting skills
• Problem-solving aptitude

QUALIFICATIONS
• Bachelor Degree in Information Technology or Computer Science or Related option
• 3-5 years of experience in IT
• Knowledge in Microsoft Active Directory
• Knowledge in network/telecom (Cisco certifications appreciated)
• Knowledge in Microsoft Azure
• Knowledge in VMware(Virtualization)

RULES AND REGULATIONS
• Ensure compliance to the Standards and Norms
• Ensure documentation of all processes, procedures, manuals and guidelines
• Ensure all work is carried out in accordance with the departmental and
company procedure manual.
• Ensure that I understand the Rules and Regulations of all statutory bodies
• Ensure that the MAGERWA Principals are adhered to.