CONTROL TOWER M/F

	CONTROL TOWER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

• Ensure service delivery-chases local team to ensure that cargo is delivered in line with SLA.
• Monitor fleet movement in and out of site, ensure their Turn Around Time data is well recorded, analyzed and reports shared accordingly. 
• Review all stock management reports and ensure is in line with the financial position.
• Overseeing and offering guidance to yard marshals to ensure compliance to set site standards (safety and security).
• Facilitate cross-functional coordination to maintain service levels.
• Monitoring and reporting yard marshals' Flow system operations to ensure accuracy in data capturing.
• Calling in trucks using the Flow system (into site and to respective offloading and loading areas) while balancing and strictly observing set capacities across site to avoid traffic congestion.
• Perform exception management, ensuring all deviations are captured, escalated when needed, and closed within SLA
• Escalate all incidents and violations up the chain of command in real-time.
• Be tasked with data entry as directed.
• Updating records and timely sharing of all the required reports accordingly as directed.
• Communicate directly with carriers, suppliers, and partners to confirm status, request updates, and drive quick issue resolution

• Assist in office management and organization procedures.
• Provide status updates to customers or internal teams, ensuring transparency and timely communication.
• Collaborate with internal teams (planning, transport, warehouse, procurement, customer service) and external partners to resolve issues

 

Profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or related field.
• 2–5 years of experience in operations, logistics, planning, or supply chain control tower environments.