Clients Operations manager M/F

	Clients Operations manager M/F

General informations

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics)  is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 49 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description                      

Job Title: Client Operations Manager
Reports to: Project Manager
Location: Kampala, Uganda (Head Office - Plot M611, Ntinda Road)

Job Purpose:
The Client Operations Manager will supervise the execution of logistics works for a specific client portfolio, manage related communication with clients, and ensure operational excellence.

Key Responsibilities:

1. Team Management: Lead, motivate, and develop a team to achieve quality of service goals.
2. Client Relationship Management: Manage operational relationships with clients, receive transit orders, and provide progress updates.
3. File Processing: Monitor and control file processing, ensure SOPs are applied, and allocate files to operators.
4. Operational Excellence: Ensure operations are performed with respect to gross margin and disbursements, and control costs.
5. Issue Resolution: Identify and resolve operational issues, and alert management and N+1 as necessary.

Overall, the Client Operations Manager will oversee the execution of logistics works, manage client relationships, and ensure operational excellence.

Tools:

- Business software (SPOT, Qlikview)
- Financial reports: Detail of the costs per COM (monthly)
- Standard Operating Procedures

Targets and Goals:

- 100% target on quality-of-service KPI (including Client's KPI)
- 100% target on budgeted costs

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

 

Profile

Requirements:

- At least 3-5 years' experience in clearing and forwarding
- Good knowledge of Microsoft Office and email
- Excellent communication and problem-solving skills
- Ability to work to tight deadlines and push people to a common goal
- Natural leader and team player