Change Management Officer M/F

	Change Management Officer M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

MISSIONS

Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia.
The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools.
As part of our innovation drive, ASCENS launched its first Innovation Center

Established in 2025, the AGL Expertise Center Kigali. which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration.
Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission?
Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES

Based at the AGL Expertise Center Kigali, you will join the Digital Department as a Change Management Assistant.

Your mission will be to support change management initiatives and help drive the adoption of digital tools across AGL.

As part of the Change team, your main responsibilities will include:

Deployment and change management support on digital tools
• Contribute to building and deploying the Change strategy across the AGL Group
• Create training materials (guides, tutorials, videos, etc.)
• Raise awareness and train users on new practices & solutions
• Facilitate ambassador and relay communities across digital tools
• Monitor new digital trends
• Work with support teams to resolve issues and track user requests
Internal Communication
• Promote Digital Department, IT, and AGL Expertise Center Kigali projects through engaging content (intranet articles, communication videos displayed on office screens, etc.)
• Support IT and business teams in creating and distributing internal newsletters

Team engagement
• Help organize monthly team meetings
• Organize events and activities to strengthen team cohesion and collaboration, particularly within the AGL Expertise Center Kigali
• Implement team rituals to foster better collaboration

 

Profile

PROFILE
EDUCATION & EXPERIENCE REQUIRED
• Bachelor's or Master's degree in Communication, Change Management, Digital Transformation, Business Administration, Marketing, Information Systems, or an equivalent field.
• Minimum 2 years of experience in change management, digital transformation, training, internal communication, user adoption, or related fields.
• Experience in preparing and deploying training materials, communication campaigns, user guides, tutorials, or awareness content.
• Previous exposure to multinational, multi-site, or multicultural environments is a strong advantage.

TECHNICAL SKILLS REQUIRED
• Strong proficiency in creating clear, engaging and user-friendly training materials, communication supports, presentations, tutorials, guides, and videos.
• Good understanding of digital tools, collaboration platforms, and user adoption challenges in a corporate environment.
• Ability to structure and deliver training sessions, awareness workshops, and change management actions for different user populations.
• Familiarity with design and content creation tools such as Canva, Adobe, Figma, PowerPoint, video editing tools, or equivalent solutions.
• Ability to monitor digital trends, innovation topics, and emerging technologies such as artificial intelligence.
• Good command of Microsoft 365 tools and collaborative working practices.

BEHAVORIAL SKILLS REQUIRED
• Strong writing, storytelling, and interpersonal skills, with the ability to adapt messages to different audiences.
• Excellent communication skills and ability to interact effectively with business teams, IT teams, support teams, and multi-site stakeholders.
• Dynamic, curious, proactive, and creative mindset, with a strong interest in digital transformation and innovation.
• Customer-oriented mindset and strong sense of service quality, especially when supporting users during change adoption.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Strong organizational skills, adaptability, and ability to manage several initiatives simultaneously.
• Ability to facilitate communities, encourage engagement, and promote collaboration across teams.

ADDITIONAL NOTES
• The role is based at the AGL Expertise Center Kigali, Norrsken House.
• Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required.
• Flexibility may be needed to support key deployment phases, communication campaigns, trainings, or team events.
• Comfortable working full time at the office (no remote)
• Professional English and French are required.