Billing, invoice & Customer Service Supervisor M/F

	Billing, invoice & Customer Service Supervisor M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Function:
1. Billing Management:
• Oversee and supervise the preparation and issuance of customer invoices in accordance with contract terms and company policies.
• Ensure invoices are accurate and dispatched to customers promptly.
• Review and reconcile billing discrepancies and resolve issues promptly.
• Collaborate with the finance and operations teams to ensure accurate billing data.
Invoice management
receiving, verifying and processing records and ensuring payment of invoices in a timely and accurate manner
Check vendor details
check matching PO's
Goods received
Accurate pricing and quantities
Proper TAX calculations

 

Profile

2. Customer Service Oversight:
• Manage customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
• Serve as the primary point of contact for billing-related customer queries and issues.
• Maintain relationships with key clients and resolve any service or billing-related concerns.
3. Team Supervision & Development:
• Supervise and provide leadership to the Billing & Customer Service team.
• Monitor and guide team performance, ensuring that targets and quality standards are met.
• Conduct training and development programs to improve team efficiency and skillsets.
4. Process Improvement:
• Identify opportunities for process optimization and implement improvements for efficiency in billing and customer service functions.
• Ensure adherence to internal controls, policies, and industry standards for billing practices.
5. Reporting & Compliance:
• Generate regular reports on billing performance, outstanding payments, and customer service metrics.
• Ensure compliance with regulatory requirements, tax laws, and internal billing processes.
• Provide support in audits and assist with resolving any discrepancies or issues.

Minimum Education and Experience Requirements:
• Bachelor's degree in business administration, Finance, or a related field (preferred).
• 4+ years of experience in a billing or invoicing role, with at least 1-2 years in a supervisory position.
• Must be fluent in both written and verbal English.
• Experience in customer service, particularly within a logistics, shipping, or related industry, is an advantage.
• Able to work under pressure and meet deadlines timeously.
• Strong knowledge of billing processes, invoicing systems, and financial regulations.
• Excellent customer service skills with the ability to resolve issues efficiently and professionally.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management skills, with attention to detail.
• Proficiency in MS Office, particularly Excel, and knowledge of billing software/systems.