SAP S4/HANA - FI/CO Manager support and deployment M/F

	SAP S4/HANA - FI/CO Manager support and deployment M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

MISSIONS

The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong
presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace
its legacy accounting and financial tools. This large-scale program aims to define a core finance
model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to
deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build
strong assistance, the finance department wishes to start building an internal team by recruiting a
SAP S4/HANA FI/CO support and deployment manager in the local service center based in Kigali,
Rwanda.
The manager is the head of the local support/deployment team and reports to the program director
based at the group headquarters in France. He is in charge of managing the SAP-ESKER solutions
deployment projects as well as ensuring efficient and sustainable support for systems in production. It
guarantees quality of service, operational performance and alignment with business needs.
Main Missions:
Steering deployments
• Lead the program deployment strategy (SAP – ESKER – NEOFI) defined by the program
management
• Coordinate, in collaboration with the central team, the roll-out projects by clusters
(multi-country / multi-entity)
• Supervise and staff the project phases: framing, fit-gap analysis, parameterization,
tests, go-live production, hypercare
• Manage project dependencies and monitor risks
• Ensure compliance with costs, deadlines and quality
Support Management (AMS)
• Organize and supervise the support activity (Level 1 and escalation level 2)
• Supervise interface monitoring and propose long-term corrective action plans
• Establish and monitor SLA/OLAs and report these elements to program management
and countries/entities
• Oversee the management of incidents, requests and problems
• Ensure continuity of service and application performance
Governance and continuous improvement
• Help drive IT governance around SAP
• Identify and implement areas for optimization and continuous improvement
• Document processes and solutions
• Track and analyze performance KPIs
Team Management
• Contribute to recruiting and then mentoring an internal and/or external team
(consultants, project managers, support)
• Define and implement the induction and training plan for the teams
• Lead the progressive transformation of Legacy support teams to SAP, Esker and Neofi
activities
• Implement the methods, tools, KPIs to transform the Ascens Services support team
into a Streamline Competence Center for the group
• Develop skills and support the rise in maturity
• Animate team dynamics and ensure a good working climate

 

Profile

PROFILE

Experience:
• 8 to 10 years of experience supporting or deploying ERP Finance
• Strong knowledge of financial processes and accounting principles
• Confirmed experience in deployment (international roll-out appreciated)
• Experience in team and provider management
• Experience with SAP ECC and/or S/4HANA (FI/CO module) is an asset
• An experience on P2P cycle digitalization solutions would be a plus
Education: Bac +5 (engineering school, business or university) with specialization in IS
Technical skills:
• Good understanding of IS architectures
• Knowledge of project methodologies
• Experience in support management and ITSM (ITIL)
• Proficiency in SAP environments (ECC, S/4HANA) would be a plus
Soft skills:
• Leadership and ability to federate
• Excellent oral and written communication skills
• Meaning of service and customer orientation
• Ability to analyze and solve problems
• Rigor, organization and management of priorities
Languages: Fluent English.