KEY ACCOUNT MANAGER M/F

	KEY ACCOUNT MANAGER M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent!  

Job description

Mission Description                      

To provide a link between the company and key clients to enhance satisfaction and retention.

Business Growth
1. Analyze and profile client accounts based on
performance, value and potential and generate periodic
reports
2. Determine the crucial needs of key clients and ensure
that they receive first-class customer care and service
3. Develop a strategy for managing key accounts and ensure
its implementation
4. Conduct regular customer satisfaction surveys and make
necessary improvements for key accounts
5. Develop pricing structures for key clients
6. Resolve disputes and maintain client relationships to
promote client retention
7. Conduct account reviews
8. Analyze and adapt new strategies to react to changing
business trends
9. Conduct client visits based on target prospects.
10. Generate weekly sales reports and submit to
management
Cross-Functional Collaboration
11. Work closely with Operations, Customer Service, and
Finance teams to ensure seamless, service delivery, and
profitability.
12. Participate in internal planning meetings to align
customer requirements with operational capabilities and
trade-lane capacities.
13. Support the implementation of CRM systems by logging
interactions, and updating pipeline stages regularly.
14. E. Reporting & Performance Management
15. Prepare weekly and monthly reports on pipeline
performance, conversion rates, and customer activity.
16. Ensure accurate CRM data entry and reporting to
support visibility and management decision-making.
17. Track key metrics including TEU volumes, gross margin,
and account retention.

 

Profile

Experience
• 3 years
Personal Attributes
• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive
Qualifications
• Business Degree
• Diploma in Sales & Marketing
• Knowledge of the freight
industry