KEY ACCOUNT MANAGER M/F

	KEY ACCOUNT MANAGER M/F

General informations

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics)  is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 50 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description                      

Business Growth
• Analyse and profile client accounts based on performance, value and potential and generate periodic reports.
• Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
• Develop a strategy for managing key accounts and ensure its implementation
• Conduct regular customer satisfaction surveys and make necessary improvements for key accounts.
• Develop pricing structures for key clients.
• Resolve disputes and maintain client relationships to promote client retention.
• Conduct account reviews..
• Analyse and adapt new strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Generate weekly sales reports and submit to management.

Cross-Functional Collaboration
• Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
• Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly.

Reporting & Performance Management
• Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.
. Ensure accurate CRM data entry and reporting to support visibility and management decision-making.
• Track key metrics including TEU volumes, gross margin, and account retention.

 

Profile

EDUCATION
• Minimum undergraduate level standard
• A master's degree in marketing will be an added advantage
• CIMA (added advantage)

EXPERIENCE
Preference 5 years of related sales working experience in
Logistics/Freight Forwarding

COMPETENCES
• Entrepreneurial and commercially minded
• Results-driven with strong accountability
• Strategic and analytical thinker
• Customer-focused with a partnership mindset
• Resilient, adaptable, and self-motivated
• Collaborative and team-oriented

PERSONAL ATTRIBUTES
• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive

Qualifications
• Business Degree
• Diploma in Sales & Marketing
• Knowledge of the freight industry