IT MANAGER - NAMIBIA

	IT MANAGER - NAMIBIA

General informations

Africa Global Logistics Namibia offers of logistics solutions in all sectors of activities that govern economic life in this country. For 14 years, through our multimodal logistics solutions (clearing and forwarding, transport, warehousing, vessel agency & husbandry)) we have been modifying our know-how in the service of socio-economic development in “name of the country”. Thanks to the synergy of our means, we take an active part in major development projects in the African “region”. Thanks to investments in equipment and innovations, our teams are committed to offering tailor-made logistics solutions that meet the specific needs of our customers.

Job description

Mission Description                      

Job Purpose:
The IT Manager is accountable for the planning, delivery, security, and continuous improvement of the company's technology environment in Namibia. This role leads the local IT function covering infrastructure, networks, end user computing, applications support, IT service management, and cybersecurity while aligning with group standards and regulatory requirements. The IT Manager partners with business leaders to enable reliable operations, scalable growth, and excellent employee/user experience.

Job Function & Responsibilities:
Strategy & Leadership
• Regional/Southern Africa IT support leadership experience.
• Experience working with Group IT teams and international stakeholders.
• Proven capability supporting multinational logistics, transport, warehousing, or terminal operations.
• Experience implementing global technology standards, policies, and governance frameworks across multiple business units.
• Strong exposure to multinational organizations and global IT governance models.

Service Management & Support
• Proven ITIL-aligned service management experience.
• Experience managing service providers, OEMs, and outsourced support partners.
• Strong track record in IT service delivery and user support management.

Infrastructure & Networks
• Hands-on expertise with Microsoft 365, Azure AD, Intune, Exchange Online, Citrix, and Microsoft Identity Manager (MIM).
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience with Aruba and Fortinet networking technologies, VPNs, firewalls, SD-WAN, FortiManager, FortiAnalyzer, and Aruba Central.
• Experience with endpoint management, patching, EDR/XDR security solutions, and Virtual Desktop Infrastructure (VDI).
• Demonstrated success delivering international infrastructure rollouts, migrations, and integration projects.
• Knowledge of backup, disaster recovery, and business continuity technologies and best practices.

 

Profile

Cybersecurity & Compliance
• Knowledge of COBIT or equivalent IT governance frameworks.
• Experience delivering cross-border cybersecurity and infrastructure initiatives.
• Active participation in cybersecurity, compliance, business continuity, and disaster recovery programmes.

Applications & Data
• Experience with Monday.com, LeanIX, Microsoft Copilot, and Microsoft Power Platform.
• Experience supporting Warehouse Management Systems (WMS), Transport Management Systems (TMS), and Terminal Administration Systems (TAS).
• Familiarity with RF scanning devices and related technologies.
• Experience with enterprise applications including PrintIX, CRM platforms, OnBase, Oracle, SPEED, IPAKI, IBM AS400, and Tembo.

Projects & Continuous Improvement
• Proven international project management and technology rollout experience.
• Experience leading infrastructure, migration, integration, and business transformation initiatives.
• Demonstrated ability to drive standardization, automation, and continuous improvement projects.

Stakeholder & Vendor Management
• Experience managing international vendors, managed service providers, OEMs, and technology partners.
• Ability to engage effectively with local, regional, and international stakeholders.
• Strong communication, vendor governance, and relationship management skills.

Minimum Education and Experience Requirements:
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
• 10-15 years of progressive IT experience, including a minimum of 3 years in an IT leadership or management role.
• Proven experience supporting enterprise IT environments within a multinational organization.
• Experience managing IT operations, infrastructure, cybersecurity, service delivery, and technology projects.