IT Connect Logistics Product Owner RUN M/F

	IT Connect Logistics Product Owner RUN M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - RUN to join the team Connect Logistics.

• Expand its scope functionally,
• Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information.

Under the responsibility of the project manager Connect Logistics, you will be responsible for the management and evolution of the product in the operational phase. You will monitor the stability, the performance and the user satisfaction ensuring that incidents, change requests and improvements coming from RUN perimeter are properly prioritized and integrated into the product roadmap.

MAIN MISSIONS

As a Product Owner - RUN, you will work on the entire processing chain, from the reception of operational data to their delivery to clients.

Your missions:

Run & backlog management
• Oversee the proper operation of the solution and ensure the continuity of service
• Maintain a backlog clear and prioritized dedicated to run (fixes, minor evolutions, technical debt)
• Coordinate end-to-end incident management with the different support levels and the Front client solution vendor.
• Guarantee compliance with service commitments and the quality of support.
• Analyze, prioritize incidents and provide Level 3 functional support, including root cause analysis.
• Translate operational needs into user stories for the dev teams
• Alignment with the PO Build to produce a common roadmap Build+Run realistic
• Gather evolution requests coming from Live and track end-to-end change requests (specifications, implementation, tests, validation, communication & hypercare)

Continuous improvement of support
• Identify the root causes of recurring incidents and propose sustainable solutions
• Monitor and analyze KPIs (incident volume, recurrence rate, user satisfaction)
• Ensure the upskilling of Level 1 and Level 2 support teams through the documentation of remediation procedures and training.

Testing and acceptance processes
• Actively participate in testing the enhancements delivered by the Build team.
• Propose improvements to the testing strategy and contribute to its documentation.
• Independently perform end-to-end testing related to Run changes.

Coordination and communication
• Act as a point of contact between support, users, transversal solutions' owners and developers
• Communicate progress, impacts, and prioritization of run topics to the project team and to all the internal stakeholders
• Redirect out-of-scope incidents to the appropriate solutions/support groups

 

Profile

EDUCATION & EXPERIENCE REQUIREMENTS

• Master's degree in computer science (engineering school, university, or equivalent).
• Proven experience (5 years - after graduation) in Product Ownership or in application management (Run/Build), ideally in environments integrating a bus exchange or middleware solutions.
• Strong data-oriented Product Owner / Business Analyst experience: data mapping, data modeling, and ensuring consistency across systems with different data structures.
• Solid understanding of data flows and integration mechanisms: exchange structures, control and routing data, and reconciliation logic (ensuring 1:1 data alignment across systems).
• Experience in data-driven projects: ability to work across multiple systems, understand data transformations, and bridge functional and technical teams.

TECHNICAL SKILLS REQUIRED

• Experience in level 3 support: ability to analyze complex incidents and coordinate their resolution with technical teams.
• Experience in functional specification (writing user stories, test scenarios, tracking of changes).
• Experience in ITIL/ITSM environments: incident, problem, and change management.
• Good understanding of integration architectures (bus, API, EDI, orchestrators).
• Ability to read and understand technical logs to quickly identify probable causes of incidents.
• Knowledge of Azure tools (Azure Service Bus, API Management, etc.) and proficiency in Azure DevOps
• Good basics in data exchange formats: JSON, XML, data mapping, etc.
• Knowledge of documentation and collaboration tools (Confluence, SharePoint, MS Project, etc.).
• Ability to act as an interface between business units and the technical side: simplify technical problems for the business units and translate business needs into clear specifications for developers.
• Practical Agile / Scrum.
• English fluent
• French fluent
• Logistics or transport field experienced appreciated

BEHAVIORAL SKILLS REQUIREMENTS
• Clear communication and summarizing ability.
• Rigorous, autonomy and proactivity.
• Solution orientation and pragmatism: knowing how to quickly decide between correction, workaround or evolution.
• Ability to work in a multidisciplinary team (business, support, dev, infra).
• Proactivity and curiosity to increase expertise on flows and anticipate problems.
• Enjoy working in a team in an international context.

Flexible for occasional travels